Veterinary Client Service Representative

Accreditation Council for Graduate Medical Education; Rowlett (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A local veterinary clinic in Rowlett, Texas is seeking a Veterinary Client Service Representative to enhance client relations and coordinate services for pets. The ideal candidate will have experience in customer service and veterinary medicine, showcasing great communication skills and a positive demeanor. This role offers competitive pay and opportunities for professional growth within the Thrive Pet Healthcare community.

Benefits

Competitive pay

401(k) with employer match

Paid parental leave

Employer-sponsored childcare

Pet perks and veterinary service discounts

Student loan management tools

Qualifications

• 1 year experience in veterinary medicine is required.
• Must be able to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold standard medicine.

Responsibilities

• Help strengthen relationships with clients by greeting them and their pet.
• Schedule appointments and create appointment reminders.
• Ensure financial responsibilities are met accurately.

Skills

Customer service experience

Great communication skills

Outstanding multi-tasker

Team oriented

Job description

Veterinary Client Service Representative

Rowlett Veterinary Clinic is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

At Rowlett Veterinary Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You

As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skilled at basic accounting and cash handling.

Experience & Skills Requirements:

• Customer service experience and 1 year experience in veterinary medicine are required
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Role Responsibilities:

• Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

About the Hospital

At Rowlett Veterinary Clinic, we offer primary care services for cats and dogs in Rowlett, Rockwall, Garland, Mesquite, Wylie, and Sachse. We provide wellness and preventive care, surgery, vaccines, diagnostic testing, and grooming.

Proud to be recognized as one of Rowlett's Best Vets in 2025 by Dallas Nav!

We are committed to providing exceptional and compassionate veterinary care to our patients and their families. Our promise is to be available and grow with our ever-expanding community.

Benefits - our care in action

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.