Veterinary Client Service Representative

Ethos Veterinary Health; Nashville (TN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with employer match

Employee pet product and service DIScO

Continuing Education allowance

Job summary

Nashville Veterinary Specialists & Animal Emergency (NVS), part of Ethos Veterinary Health, is seeking a full-time Client Service Representative in Nashville, TN. This role supports clients, patients, and medical teams in a fast-paced veterinary hospital environment.

The position offers a competitive hourly range with a shift differential after 6:00 PM and on weekends, plus comprehensive benefits and opportunities for professional growth within Ethos Veterinary Health.

Qualifications

• Previous customer service experience required; veterinary or medical reception experience preferred.

Responsibilities

• Welcome clients, assist with paperwork, and provide guidance throughout their visit.
• Provide exceptional customer service in person, over the phone, and through email communication.
• Manage administrative tasks including data entry, appointment scheduling, and medical record updates.
• Maintain accurate client and patient information.
• Support hospital communication by managing faxes, emails, and incoming requests.
• Maintain a clean, organized, and welcoming lobby environment.
• Manage financial processes including maintaining the cash drawer and assisting with client transactions.
• Address client questions and concerns with professionalism and empathy.
• Collaborate with veterinary team members to support efficient hospital operations.
• Participate in team meetings and contribute ideas to improve client and patient experiences.
• Assist with on-call duties after successful completion of training.

Skills

Customer service

Communication

Multi-tasking

Teamwork

English fluency

Professional demeanor

Job description

Client Service Representative | $18-$27/hr

Location: Nashville, TN
Schedule: Full-Time | Three 12-Hour Shifts | Friday-Sunday | 7:00 AM-7:00 PM
Compensation: $18-$27/hour based on experience + $4.50/hour shift differential after 6:00 PM and on weekends

Nashville Veterinary Specialists & Animal Emergency (NVS) is seeking a full-time Client Service Representative to join our growing team in Nashville, TN. This opportunity is ideal for an animal lover with strong customer service skills who enjoys working in a fast-paced veterinary hospital environment while supporting clients, patients, and medical teams.

Compensation

• $18-$27/hour based on experience
• $4.50/hour shift differential available after 6:00 PM and on weekends

Full-Time Benefits

• Medical, Dental, and Vision insurance plans
• Paid Time Off
• Short-Term and Long-Term Disability and Life Insurance
• 401(k) retirement planning with employer match
• Employee pet product and service discounts
• Continuing Education allowance
• Scholarship and Sponsorship Program through Penn Foster
• Licensure renewal and out-of-state licensure transfer reimbursements
• Uniform allowance
• Cell phone discount
• YMCA corporate memberships
• Team building and volunteer events
• Career development strategies
• State-of-the-art, newly renovated and expanded hospital setting
• And more!

Schedule

• Full-Time
• Three 12-hour shifts
• Friday-Sunday
• 7:00 AM-7:00 PM
• Two holidays per year required
• Weekend anesthesia on-call and specialty weekend sign-up participation required after training

Responsibilities

• Welcome clients, assist with paperwork, and provide guidance throughout their visit.
• Provide exceptional customer service in person, over the phone, and through email communication.
• Manage administrative tasks including data entry, appointment scheduling, and medical record updates.
• Maintain accurate client and patient information.
• Support hospital communication by managing faxes, emails, and incoming requests.
• Maintain a clean, organized, and welcoming lobby environment.
• Manage financial processes including maintaining the cash drawer and assisting with client transactions.
• Address client questions and concerns with professionalism and empathy.
• Collaborate with veterinary team members to support efficient hospital operations.
• Participate in team meetings and contribute ideas to improve client and patient experiences.
• Assist with on-call duties after successful completion of training.

Qualifications

• Previous customer service experience required; veterinary or medical reception experience preferred
• Exceptional communication skills with the ability to interact professionally with clients, teammates, and medical staff
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Positive, team-focused attitude with the ability to adapt to changing hospital needs
• Ability to remain calm and professional during challenging client interactions
• Flexibility to work beyond scheduled hours when necessary
• Ability to participate in weekend anesthesia on-call and specialty weekend scheduling requirements
• Passion for providing excellent service to pets, clients, and veterinary teams
• Fluent English speaking and reading skills required

About the Hospital

Nashville Veterinary Specialists & Animal Emergency (NVS) is a specialty and emergency veterinary hospital located in Nashville, TN. Our team provides advanced veterinary care in a collaborative environment focused on exceptional patient outcomes and compassionate client service.

At NVS, we are committed to creating a supportive workplace where team members are encouraged to learn, grow, and develop their skills. Our hospital environment allows employees to work alongside experienced veterinary professionals while contributing to meaningful patient care every day.

Surrounding Areas

Nashville Veterinary Specialists & Animal Emergency is located in Nashville, TN and serves surrounding communities throughout Middle Tennessee.

Relocating for the right opportunity? Qualified candidates are encouraged to apply. Nashville offers a thriving community with excellent dining, music, outdoor recreation, and cultural experiences while providing opportunities to build a rewarding veterinary career.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.