Veterinary Client Liaison, VESH

Ethos Veterinary Health; South Deerfield (MA); On-site; Full time

Job summary

Join a dedicated team at a state-of-the-art veterinary hospital as a Veterinary Client Liaison. This role is perfect for animal lovers who excel in customer service and communication. You'll be the crucial first point of contact for clients, ensuring they feel welcomed and informed about their pets' care. A supportive environment awaits you, where professional growth is encouraged, and your contributions truly matter. Experience the joy of making a difference in the lives of pets and their owners while working alongside passionate professionals committed to excellence in veterinary care.

Benefits

CE Allowance

Paid Shoe Stipend

Scrubs provided

Paid Time Off

Sick Time

Shift Differential

Employee Pet Discount

401k

Medical/Dental/Vision

Short/Long Term Disability Insurance

Qualifications

• Demonstrated excellence in client service with a passion for animals.
• Ability to articulate ideas clearly and foster meaningful connections.

Responsibilities

• Act as the first point of contact for clients, ensuring a welcoming experience.
• Manage client journeys and coordinate triage for walk-in patients.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Job description

Join Our Team at VESH as a Veterinary Client Liaison!

Are you passionate about animals and have a knack for excellent customer service? We are seeking a Client Liaison to join our dedicated team at VESH – South Deerfield!

Compensation:

• $19.50 - $24 Pending knowledge & experience

Available Schedules:

• Open to part-time or full-time!
• Full-time would include four 9-hour shifts
• Rotating weekends, evenings, and holidays

Key Responsibilities:

As the first point of contact for our clients, you will play a crucial role in creating a positive and welcoming experience for both pets and their owners.

• Warm & Responsive Communication:
  • Act as the first point of contact with clients, responding to inquiries in a warm, friendly, and confident manner.
  • Promote our culture of excellence and commitment to high-quality customer service and patient care.
• Client Experience Management:
  • Manage the client's journey, from gathering accurate client/patient information to invoicing.
  • Ensure clients fully understand their pet's situation and associated charges.
• Medical Assessment:
  • Helping clients understand their pet’s condition by escalating calls to medical staff to help determine the appropriate course of action.
• Triage Management:
  • Coordinate triage for walk-in patients by calling nursing staff for evaluations.
  • Hand off patients to nursing staff calmly and confidently.
• Central Communication Hub:
  • Serve as the central contact between clients, medical, and management teams.
  • Direct information and inquiries to appropriate personnel.
• RDVM Inquiries & Reception Management:
  • Handle RDVM callbacks, faxes, and inquiries.
  • Oversee reception area operations, including financial transactions and medical recordkeeping.

About You:

• You have a demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences.
• You have the extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly.
• You possess an innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature.
• Your ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets.
• We're seeking an individual with unparalleled interpersonal finesse, someone who excels at developing relationships and maintaining positive working connections.

What to Expect:

• A Supportive Environment: Join a team that works like a TEAM. We foster a welcoming atmosphere where every team member feels valued, supported, and encouraged to grow.
• Opportunities for Growth: At VESH, learning never stops. Our experienced Doctors and Technicians take pride in mentoring and guiding newer team members.
• Commitment to Excellence: We believe in providing nothing but the best for our patients.

About Us:

We are a 24-hour, VEECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital.

We support primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders.

Benefits:

• CE Allowance
• Paid Shoe Stipend
• Scrubs provided by VESH at no cost to the employee!
• Paid Time Off
• Sick Time
• Shift Differential
• Employee Pet Discount/Immediate Family Member Discount
• 401k
• Medical/Dental/Vision
• Short/Long Term Disability Insurance
• Life Insurance
• HSA/FSA

Why Choose Us?

• Variety and Challenge: Every day brings new challenges and opportunities to learn.
• Making a Difference: Join a team where your contributions truly matter.
• Professional Development: We're committed to helping you reach your full potential.

For more information about our hospital, please visit https://www.veshdeerfield.com.