Veterinary Client Experience Specialist

Thrive Pet Healthcare; Sacramento (CA); On-site; USD 30,307 - 39,950; Full time

Job summary

Thrive Pet Healthcare – Dentistry and Oral Surgery for Animals Sacramento, a Thrive Pet Healthcare Partner, is seeking a Veterinary Client Service Representative to join our new specialty clinic launching Aug 9, 2026.

As the first point of contact, you will greet clients, schedule appointments, prepare medical records, handle payments, and support the reception area with a professional, cheerful demeanor in a fast-paced veterinary environment.

Qualifications

• Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint, Outlook)
• Must be able to learn various veterinary software applications
• Proficient operation of various office equipment (copier, scanner, fax machine)
• Effectively manage multi-line phone system
• Effective interpersonal communication skills
• Effective in multi-tasking (prioritizing and accomplishing tasks)
• Effectively handle stressful situations
• Maintain a positive work environment
• Excellent verbal and written English communication skills
• Excellent organizational skills
• The ability to work collectively with team members
• Know basic veterinary terminology
• Communicate in a clear, concise, understandable manner

Responsibilities

• Maintaining a professional, cheerful, and helpful attitude when interacting with clients.
• Contact clients to confirm appointments or making sure they have been contacted and reminded of appointments, providing clients with any information or instructions they will need prior to their appointment (fasting/covid). Making sure all documents are received from Referring Vets. If it’s an anesthesiologist appt-making sure that, that doctor is notified with documentation of patients.
• Welcome clients and patients to the hospital, check in patients using process defined in CSR manual, and provide for client and patient comfort while in the reception area. Monitor the length of time clients are waiting, and appropriate handle situations where there is an extended wait.
• Use veterinary management software to schedule appointments. Schedule appointments in accordance with hospital guidelines according to the type of visit.
• Use computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database. Generate call back reports, appointment lists, and other reports using computer system as directed.
• Prepare client records according to established protocols in advance of clients’ arrival. Complete required forms, such as new patient form, check in sheet, and obtain all necessary information.
• Accept payments from clients. Accurately process cash, checks, and charge card payments.
• Assist other team members in keeping public areas clean and odor-free.

Skills

MS Office

Vet software

Office equipment

Multiline phone

Interpersonal communication

Multitasking

Stress management

Positive work environment

English communication

Organization

Team collaboration

Veterinary terminology

Clear communication

Education

High School graduate or equivalent

2 years veterinary office experience (preferred)

Tools

Vet management software

Job description

Thrive Pet Healthcare – Dentistry and Oral Surgery for Animals Sacramento, a Thrive Pet Healthcare Partner, is seeking a Veterinary Client Service Representative to join our new specialty clinic launching Aug 9, 2026.

As the first point of contact, you will greet clients, schedule appointments, prepare medical records, handle payments, and support the reception area with a professional, cheerful demeanor in a fast-paced veterinary environment.