Veterinary Client Experience Coordinator

Marsveterinary; Town of Florida (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) & retirement

Paid time off

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet throughput while supporting a friendly, efficient hospital environment. You will promote wellness plans, greet clients, and ensure accurate documentation and invoicing.

Strong communication and multi-tasking are essential. Weekend/evening availability may be required as part of a busy veterinary practice schedule.

Qualifications

• Minimum high school diploma or equivalent.
• Strong communication and customer service skills required.
• Experience in a veterinary or healthcare setting is preferred.

Responsibilities

• Direct client and pet flow to maximize hospital productivity.
• Educate clients about wellness plans and services.
• Complete documentation and scheduling; handle invoices and prescriptions.
• Support reception and administrative duties as needed.

Skills

Multi-tasking

Customer service

Communication skills

Organizational ability

Problem solving

English fluency

Time management

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet throughput while supporting a friendly, efficient hospital environment. You will promote wellness plans, greet clients, and ensure accurate documentation and invoicing.

Strong communication and multi-tasking are essential. Weekend/evening availability may be required as part of a busy veterinary practice schedule.