Veterinary Client Care Liaison - AnimERge

Animerge; Raritan (NJ); In loco; USD 29.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle — a relief fund

Local hospital culture backed by

Descrizione del lavoro

AnimERge in New Jersey is seeking a Veterinary Client Care Liaison to be the primary contact for pet owners during hospital visits. You will improve client experience through clear communication, timely updates, and coordinating care with the medical team.

The role combines receptionist and care coordination duties with a focus on client communication, patient flow, and administrative support in a fast-paced emergency setting.

Competenze

• Applicants must be 18 years of age or older to be considered for this position.
• Must have experience delivering consistent 5-star service focused on client satisfaction.
• Must be comfortable simultaneously managing multiple phone lines and in-person client care.
• Excellent communication and conflict resolution skills.
• Basic bookkeeping knowledge is required with the ability to troubleshoot and reconcile invoicing and payment errors.
• Experience working in an animal hospital is highly desired.
• Must be somewhat tech savvy and be able to adapt to multiple systems for patient management, communication, and ancillary services.

Mansioni

• Perform all standard Receptionist/Care Coordinator duties, including answering phones, greeting clients, patient registration, check-in and checkout, scheduling, and processing payments.
• Maintain accurate client and patient records in Cornerstone.
• Coordinate incoming emergency visits and communicate patient arrivals to the medical team.
• Assist with obtaining medical records, client authorizations, and treatment estimate approvals.
• Provide reception coverage and support other Client Services team members as needed.
• Serve as a primary point of contact for clients throughout their pet's emergency visit.
• Provide proactive updates regarding wait times, patient status, and anticipated next steps.
• Monitor patient progression and assist in coordinating exam room availability and discharge readiness.
• Collaborate with veterinarians, technicians, and Care Coordinators to identify communication gaps and minimize unnecessary delays.
• Address client concerns with empathy and professionalism, escalating issues when appropriate.
• Assist with discharge coordination, follow-up communication, and client education using veterinarian-approved information.
• Present and explain approved treatment estimates, deposits, payment options, and available financing.
• Assist with invoice review and billing accuracy.
• Assist with and identifying potential missed charges or billing discrepancies.
• Support accounts receivable (A/R) management, including contacting clients regarding outstanding balances, coordinating payment arrangements within hospital policy, and documenting collection efforts.
• Assist with payment reconciliation, outstanding invoices, and follow-up on unpaid accounts.
• Support administrative projects, recordkeeping, reporting, and other tasks assigned by the Hospital Manager.
• Identify opportunities to improve client service, financial processes, and operational efficiency.

Conoscenze

5-star service

Communication skills

Multi-tasking

Tech savvy

Conflict resolution

Animal hospital experience

Strumenti

Cornerstone

Descrizione del lavoro

PetVet Care Centers' AnimERgeis currently seeking a Client Care Liaison to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a VeterinaryClient Care Liaisonwho will serve as the primary point of contact for pet owners, helping to enhance the overall client experience through clear communication, timely updates, and coordination of care throughout their hospital visit. The Veterinary Client Care Liaison combines traditional Veterinary Receptionist/Care Coordinator responsibilities with an expanded focus on client communication, patient flow, financial coordination, and administrative support.

This position serves as a key connection between clients, the medical team, and hospital management, ensuring a positive client experience while supporting efficient daily operations. The ideal candidate is compassionate, organized, proactive, and comfortable managing multiple responsibilities in a fast-paced emergency veterinary environment.

AnimERge in Raritan, New Jersey, is a leading emergency and specialty hospital known for its innovative approach to veterinary medicine, where a dedicated team delivers cutting-edge care in a fast-paced, team-oriented setting.

Why Join Us:

• We are focused on building a collaborative, supportive and accountable team that prioritizes patient care, clear communication and an exceptional client experience.
• We are particularly interested in candidates who are adaptable, focused on supporting coworkers, dependable and comfortable working in a fast-paced environment.
• Reception & Client Care Coordination
  • Perform all standard Receptionist/Care Coordinator duties, including answering phones, greeting clients, patient registration, check-in and checkout, scheduling, and processing payments.
  • Maintain accurate client and patient records in Cornerstone.
  • Coordinate incoming emergency visits and communicate patient arrivals to the medical team.
  • Assist with obtaining medical records, client authorizations, and treatment estimate approvals.
  • Provide reception coverage and support other Client Services team members as needed.
• Serve as a primary point of contact for clients throughout their pet's emergency visit.
• Provide proactive updates regarding wait times, patient status, and anticipated next steps.
• Monitor patient progression and assist in coordinating exam room availability and discharge readiness.
• Collaborate with veterinarians, technicians, and Care Coordinators to identify communication gaps and minimize unnecessary delays.
• Address client concerns with empathy and professionalism, escalating issues when appropriate.
• Assist with discharge coordination, follow-up communication, and client education using veterinarian-approved information.
• Present and explain approved treatment estimates, deposits, payment options, and available financing.
• Assist with invoice review and billing accuracy.
• Assist with and identifying potential missed charges or billing discrepancies.
• Support accounts receivable (A/R) management, including contacting clients regarding outstanding balances, coordinating payment arrangements within hospital policy, and documenting collection efforts.
• Assist with payment reconciliation, outstanding invoices, and follow-up on unpaid accounts.
• Support administrative projects, recordkeeping, reporting, and other tasks assigned by the Hospital Manager.
• Identify opportunities to improve client service, financial processes, and operational efficiency.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have experience delivering consistent 5-star service focused on client satisfaction.
• Must be comfortable simultaneously managing multiple phone lines and in-person client care.
• Excellent communication and conflict resolution skills.
• Basic bookkeeping knowledge is required with the ability to troubleshoot and reconcile invoicing and payment errors.
• Experience working in an animal hospital is highly desired.
• Must be somewhat tech savvy and be able to adapt to multiple systems for patient management, communication, and ancillary services.

Preferred Skills (Nice to Have)

• Experience as a veterinary technician, assistant or care coordinator is preferred.
• Some knowledge of common PIMS systems, particularly Cornerstone.

Schedule

• Full-Time, must commit to a 5-day work week that includes four day shifts and one swing shift weekly, in addition to rotating one weekend day every other week.
• The schedule will consist of day shifts on Monday, Tuesday, Wednesday, and Thursday, with alternating Friday and Sunday shifts every other week.
  • Week 1: Work Monday–Thursday day shifts and Friday from 5:00 PM–2:00 AM, with Saturday and Sunday off.
  • Week 2: Work Monday–Thursday day shifts and Sunday, with Friday and Saturday off.
  • This two-week rotation will repeat on an ongoing basis.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$21 — $23 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Why Consider Our Somerset County Hospital?

At AnimERge, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with AnimERge, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.