Veterinary Care Coordinator

Brother Wolf Animal Rescue Inc; Woodfin (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Brother Wolf Animal Rescue Inc. seeks a Veterinary Care Coordinator to support the medical department's daily operations, coordinate spay/neuter surgeries, and maintain accurate medical records for shelter animals.

The role requires strong organizational skills, ability to manage multiple priorities, and communication with veterinarians, partner clinics, and staff. This is an on-site position with five days a week 9:00 am - 5:00 pm, may include weekends/holidays.

Qualifications

• 2 years of prior experience in the animal medical field, preferably in a shelter.
• Familiarity with diseases common to dogs and cats.
• Knowledge of shelter medicine and clinic maintenance techniques.
• Ability to read/write English; excellent interpersonal and communication skills.

Responsibilities

• Provides daily care to shelter animals on-site during the day.
• Monitors medical department emails/voicemail and ensures timely responses by staff.
• Maintains and audits animal profiles with demographic and medical information.
• Assists with medical care plans under veterinarian guidance.
• Schedules vet care and spay/neuter appointments with external clinics.
• Assists with transportation to vet appointments.
• Supports all administrative aspects of the medical department.
• Keeps storage areas clean and organized; restocks supplies and conducts inventory.
• Reviews invoices and submits payments to vendors.

Education

High school diploma

Job description

Availability:

This position requires availability five days a week between the hours of 9:00 am - 5:00 pm. Hours and days will vary depending on organizational needs. May include weekend and holiday work.

General Position Summary:

The Veterinary Care Coordinator is responsible for supporting the medical department's daily operations. This role coordinates spay/neuter surgery for shelter animals, ensures accurate and thorough medical record keeping, and serves as a central point of communication between veterinary staff, partner clinics, and other departments. The ideal candidate brings strong organizational and administrative skills, a working knowledge of animal medical care, and the ability to manage competing priorities in a fast-paced shelter environment.

Essential Function/Major Responsibilities:

• Provides daily care to shelter animals being housed on-site during the day.
• During assigned work hours, monitors the medical department email address and voicemail and ensures voicemails and emails are responded to promptly and effectively by medical staff.
• Creates and maintains animal profiles by regularly updating and auditing demographic and medical information.
• Assists with the implementation and management of medical care and treatment plans for all animals under the guidance and direction of Brother Wolf's Veterinarian.
• Schedules veterinary care and spay/neuter appointments at outside veterinary offices. Works to establish and maintain beneficial working relationships with local veterinary offices.
• Assists with transportation of animals to and from veterinary appointments.
• Supports all administrative aspects of Brother Wolf's medical department, ensuring accuracy, efficiency, and compliance.
• Ensures the medical department and corresponding storage areas are kept clean, sanitary and organized.
• Restocks veterinary supplies, completes regular inventory counts, and submits requests for orders as needed.
• Reviews shelter animal invoices for accuracy and submits payments to external veterinary vendors.
• Treats all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance.
• Demonstrates understanding of and willingness to uphold Brother Wolf mission, vision and core values.
• Fills in for other areas and performs other tasks/functions as needed.

Qualifications:

• 2 years of prior experience working in the animal medical field, preferably in a shelter environment
• Familiarity with diseases common to dogs and cats
• Familiarity with preventive, therapeutic and diagnostic veterinary treatment of domestic animals.
• Knowledge of contemporary shelter medicine and clinic maintenance techniques and accepted sanitary practices.
• Comfort and ability to work with animals of unknown disposition and those who exhibit medical and other problems, as well as aggressive tendencies.
• Must have a valid driver's license in order to drive company vehicles as needed.
• Excellent interpersonal, communication, customer service skills.
• Ability and initiative, working with minimal supervision and direction.
• Maturity, excellent judgment, and a professional appearance.
• Ability to read, write, and understand English is required.

Physical Requirements:

• Physical ability to walk and or stand on your feet throughout a normal workday required. Ability to bend and squat.
• Physical ability to engage in repetitive motions of legs, arms, and hands and to hear and see clearly.
• Physical ability to push up to 150lbs and to carry up to 50lbs regularly and independently throughout a regular workday required.
• Allergic conditions, which may be aggravated when handling or working with animals, may be a disqualification.

Working conditions:

Conditions may include working alone, working inside or outside during varying weather conditions, frequent interruptions, and some evenings/weekends meetings and classes.

Educational Requirements:

High school graduation required