Veterinary Call Center Representative

Animal Medical Center of Mid-America; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term disability (employer paid)

Long-term disability (employer paid)

Retirement Savings Plan

Employee Assistance Program

Paid time off (vacation, sick, holiday

Employee Discounts after 90 days

Job summary

Animal Medical Center of Mid-America is seeking a Call Center Representative to serve as the vital liaison between clients and our clinical team. You will educate pet owners on hospital policies, manage calendars for two clinics, and handle prescription refills and records with care.

The role requires 1–2 years in a veterinary setting, strong communication skills, and familiarity with Covetrus Pulse, RingCentral, or Otto.

Qualifications

• Experience: 1–2 years in a veterinary clinic, veterinary front office, or high-volume call center.
• Veterinary experience is a plus.
• Excellent verbal and written communication; ability to explain medical instructions clearly and kindly.
• Familiarity with Covetrus Pulse, RingCentral, or Otto is highly preferred.
• Education: High School Diploma or equivalent; CVT or Vet Assistant background is a bonus.

Responsibilities

• Educate pet owners on hospital policies, surgical preparations, and preventative care.
• Manage calendars for multiple veterinarians across two clinics using Covetrus Pulse.
• Act as the link for prescription refills and record management, ensuring the medical team and clients stay in sync.
• Navigate high-stakes conversations with empathy, including euthanasia or financial hardship.

Skills

Communication skills

Verbal communication

Empathy

Written communication

Education

High School Diploma or equivalent

Tools

Covetrus Pulse

RingCentral

Otto

Job description

The Mission: Be the Voice for Those Who Have None

At our clinics, we believe that the journey to healing begins the moment a pet owner picks up the phone. We aren't just booking appointments; we are providing a lifeline. As a Call Center Representative, you are the primary liaison between our clients and our clinical team.

How You'll Make An Impact

Your day-to-day work is essential to the health of our patients and the flow of our clinics. You will:

• Educate pet owners on essential hospital policies, surgical preparations (like fasting requirements), and the vital importance of preventative care.
• Manage complex calendars for multiple veterinarians across two clinics using Covetrus Pulse, balancing wellness, urgent care, and surgical procedures.
• Act as the vital link for prescription refills and record management, ensuring the medical team and the pet owner stay perfectly in sync.
• Navigate high-stakes conversations, including discussions regarding euthanasia or financial hardship with unwavering empathy and professionalism.

What You Bring To The Team

We are looking for a resilient professional who thrives in a fast-paced, high-volume environment.

• Experience: 1–2 years in a veterinary clinic, veterinary front office, or high-volume call center. Veterinary experience is a plus.
• Communication Skills: Exceptional verbal and written ability. You can explain complex medical instructions simply and kindly.
• Tech Savvy: Familiarity with Covetrus Pulse, RingCentral, or Otto is highly preferred.
• Emotional Intelligence: The ability to remain composed and empathetic when speaking with distressed or grieving pet owners.
• Education: High School Diploma or equivalent. (CVT or Vet Assistant background is a bonus!)

Work Environment

• Fast-Paced: Ability to handle back-to-back calls during peak morning and evening hours.
• Purpose-Driven: While there is an emotional toll in dealing with medical crises, the impact you have on the lives of pets and their families is profound.

Benefits

• Medical, Dental, and Vision insurance
• Short-term
• long-term disability (100% employer paid)
• Retirement Savings Plan
• Employee Assistance Program
• Paid time off (vacation, sick, holiday pay)

Employee Discounts (after 90 days)

• 40% off veterinary services
• 15% off prescription diets
• $50 off adoptions at HSMO
• 10% off gift shop items
• Purina for Professionals

Ready to Join Our Mission?

If you are a compassionate communicator looking to utilize your medical knowledge in a professional call center environment, we want to hear from you.