Veterinary Assistant/Receptionist

Veterinary Practice Partners; Town of Marcellus (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Employee pet discount

Job summary

Lake Country Veterinary Care in Central New York is hiring a full-time dual role combining Front Desk Receptionist and Veterinary Assistant duties. This position offers variety, splitting time between greeting clients up front and supporting animal patients in the back.

Candidates should be customer-service minded, reliable, and passionate about animal care. Benefits include medical, dental, and vision insurance, PTO, a 401(k), professional development, and an employee pet discount.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Handle payments, process credit/debit cards, and schedule future appointments.
• Assist veterinarians during examinations, treatments, and surgeries.
• Maintain accurate medical records and communicate care plans to pet owners.
• Keep the clinic clean and organized to ensure a positive client experience.

Skills

Customer service

Multitasking

Calm demeanor

Job description

Lake Country Veterinary Care is hiring for a full-time dual role combining Front Desk Receptionist and Veterinary Assistant duties. This is a great fit for someone who thrives on variety — splitting time between welcoming clients up front and providing hands-on support for our animal patients in the back. We're looking for someone customer-service-minded, reliable, and genuinely passionate about animal care.

What To Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $16.00-$18.00 per hour, based on the candidate's skills, experience, and qualifications.

Schedule

This is a full time position. Monday through Friday: 8 AM – 6 PM. Five 8-hour shifts or four 10-hour shifts per week with a regular day off. No weekend hours!

Receptionist Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Assistant Responsibilities

• Assist veterinarians and vet techs during examinations, treatments, and surgeries
• Handle and restrain animals safely and compassionately
• Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
• Perform basic laboratory tests, such as collecting blood, urine, and stool samples
• Administer medications and vaccinations under the supervision of a veterinarian
• Feed, bathe, and exercise animals as needed
• Maintain accurate medical records
• Communicate with pet owners about their pets’ care, treatment plans, and follow-up visits
• Clean and maintain the clinic, including stocking supplies and ensuring a safe and sanitary environment
• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Lake Country Veterinary Care

Lake Country Veterinary Care is a multi-doctor small animal general practice located in the beautiful Finger Lakes of Central New York. Our primary focus is preventive and wellness care for the companion animals in our community, but we also have advanced technologies and capabilities, including imaging (radiographs, ultrasound), soft tissue surgery, dental procedures, pain management, and integrative medicine options. Lake Country prides itself in having served its community for over 35 years thanks to the quality medicine and the exceptional staff that provides it.

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