Veterinary Assistant: Hospital Care & Client Support

Petco; Providence (RI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401K

Paid time off

Healthcare benefits

Job summary

Petco Animal Supplies, Inc. in Providence, RI is seeking a Veterinary Assistant to support Vetco Total Care full-service hospital patients and provide outstanding customer service to owners.

You will greet clients, record medical histories, assist doctors with exams, surgeries, dentistry, anesthesia, and post-procedure care, while maintaining EMRs and a clean hospital environment. Ideal candidates have at least 1 year veterinary experience and strong communication and computer skills.

Qualifications

• Excellent written and verbal communication skills.
• Must be compassionate and able to maintain professionalism during stressful situations.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Greet clients and patients, escort to exam room, measure weight and vital signs, and document in EMR.
• Assist doctors with exams, surgery, dentistry, and euthanasia under supervision.
• Restrain patients, collect samples, dispense medications as directed, and maintain EMR.
• Schedule appointments, educate clients, and update patient records.
• Prepare patients for procedures and assist during anesthesia and recovery.
• Provide in-hospital treatments and monitor vitals as directed by veterinarians.
• Train new staff and contribute to a clean, well-maintained hospital environment.

Skills

Excellent communication

Verbal communication

Written communication

Team player

Telephone skills

Computer skills

Compassionate care

Tools

EMR (electronic medical record)

Job description

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

Position Purpose:

The purpose of this position inherently involves providing excellent medical care to our Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Assistant represents the mission and values to all clients. Our Veterinary Assistants set the tone for the technical and customer support in the hospital, and are responsible, like all team members, for fostering cohesion and motivation within the practice.

All hospital staff are responsible for performing their duties in a way that creates an environment in which:

• The patient’s needs always come first.

• Every team member understands that they have the power to do what it takes to create an exceptional customer experience.

• contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible.

• exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations) and record the electronic medical record. Veterinary Assistants will collect thorough patient histories and document the patient visit in the EMRs.

• Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian credentialed veterinary technician, , HOM and HLOD.

• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.

• Schedule appointments, provide client education, relay test results to doctor and clients, and maintain and update client/patient records.

• Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician, assistants will maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.

• Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.

• Under direction of the HOM/HLOD, assist in the training of new staff members and general dissemination of knowledge as required.

• Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.

Other Duties and Responsibilities

• Perform additional duties as assigned

• Provide backup phone and front desk support as needed

Nature of Supervision

In all activities related to the care of individual patients, the incumbent will take direct supervision from the veterinarians as well as the Veterinary Technician. For purposes of overall supervision, the incumbent takes direction from the HOM/HLOD or from the supervising technician for the shift.

Planning and Problem Solving

Like all team members, the Veterinary Assistant plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients and clients.

Impact

This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position in critical to ensuring that we have a cohesive, well-trained, and motivated technical team. The desired end-result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction.

Supervisory Responsibility

This position has no immediate supervisory duties.

Education/Experience

• Preferred to have at least 1-year previous experience working in veterinary practice or sufficient relatable animal care experience to ensure excellent performance at the above-listed skills

• Must have excellent written and verbal communication skills

• Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations

• Must have telephone and computer skills

• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Work Environment:

The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

About Petco:

We’re proud to be 'where the pets go' to find everything they need to live their best lives for more than 60 years – from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood – the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Equal Opportunity Employer statement and browser translation instructions