Veterinary Assistant - Emergency Critical Care

Tufts University; North Grafton (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading university in veterinary medicine seeks a Veterinary Assistant to support exceptional patient care and client service in their small animal hospital. This role involves working closely with clinicians and students, providing critical support in patient care and client communication, ensuring a high level of client satisfaction and maintaining a safe work environment. Candidates should have relevant experience, strong interpersonal skills, and a commitment to animal welfare.

Qualifications

• At least one year of related experience.
• Familiarity with medical terminology and veterinary pharmacology.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide high-quality patient care including assisting with treatments.
• Coordinate patient flow and maintain cleanliness of the department.
• Address client questions and schedule follow-up appointments.

Skills

Interpersonal skills

Communication skills

Compassionate restraint

Animal behavior knowledge

Education

High school diploma or equivalent

NAVTA-approved Veterinary Assistant Program

Job description

Overview

Cummings School of Veterinary Medicine at Tufts University provides 24-hour care for pets 365 days of the year. Since 1985, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary students, interns and residents.

What You'll Do

The Veterinary Assistant collaborates with clinicians, residents, interns, technicians and students to provide exceptional patient care and client service in the small animal hospital. The Veterinary Assistant also serves as a clinical liaison to provide clients with status updates and to address any questions they may have.

As a Veterinary Assistant in the ECC you will:

• Patient Care - Provide high quality patient care including the following:
• Assist clinicians, students and technicians with restraint, care and treatment of patients. Anticipate the clinician’s needs with regards to treatments, restraint, supplies and instruments.
• Provide professional and courteous service to ensure that the highest levels of client satisfaction and patient treatment are maintained at all times.
• Coordinate patient flow within and between services to expedite each patient’s visit.
• Draw blood samples as ordered. Process in-house lab work as directed by a licensed veterinarian.
• Assist with medical record documentation
• Assist with providing basic animal husbandry and hygiene.

Client Support

• Serve as a contact for designated service to address clients’ clinical questions and concerns. Solicit information from clinician/technician as necessary.
• Assess and address the needs of clients waiting in reception. Keep clients informed of wait times.
• Facilitate the flow of clients for patient visits.
• Greet and escort clients to and from ECC department.
• Schedule follow up appointments for clinicians as needed.

Maintenance - Maintain a safe and clean work environment, including but not limited to:

• Maintain cleanliness of the ECC department. Sweep and mop as needed.
• Clean and package instruments for sterilization as needed after use.
• Maintain an adequate inventory of ECC supplies including equipment and medications.

Miscellaneous

• Perform other duties as assigned by Supervisor and Shift Leader
• Participate in Departmental and Hospital-wide initiatives as required.

The schedule for this position will be Wednesday-Saturday, 1 p.m. - Saturday 1:00 pm -10:15pm

What We're Looking For

Basic Requirements:

• High school diploma (or the equivalent) and at least one year of related experience.
• Familiarity with medical terminology, veterinary pharmacology and animal behavior.
• Ability to restrain small animals in a safe, compassionate manner.
• Exceptional interpersonal and communication skills with the ability to interact effectively with co-workers, clinicians, students, staff and clients.
• Enthusiastic, genuine, empathetic and self-motivated professional with a positive, upbeat attitude.
• Pride in and commitment to maintaining hospital floor and front lobby areas.
• Basic computer skills including the ability to learn the electronic medical record system.
• Ability to lift up to 50 lbs. with or without accommodation.

Preferred Qualifications:

• Successful completion of a NAVTA-approved Veterinary Assistant Program
• Credentialed as a Certified Veterinary Assistant
• One or more years’ experience as a Veterinary Assistant in a veterinary hospital
• Exotic animal handling skills. Exotic animals include birds, rabbits, ferrets, guinea pigs, rodents, special small mammals (such as chinchillas or hedgehogs), reptiles, and amphibians.

Pay Range

Minimum $19.20, Midpoint $22.20, Maximum $25.40


Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Basic Requirements:

• High school diploma (or the equivalent) and at least one year of related experience.
• Familiarity with medical terminology, veterinary pharmacology and animal behavior.
• Ability to restrain small animals in a safe, compassionate manner.
• Exceptional interpersonal and communication skills with the ability to interact effectively with co-workers, clinicians, students, staff and clients.
• Enthusiastic, genuine, empathetic and self-motivated professional with a positive, upbeat attitude.
• Pride in and commitment to maintaining hospital floor and front lobby areas.
• Basic computer skills including the ability to learn the electronic medical record system.
• Ability to lift up to 50 lbs. with or without accommodation.

Preferred Qualifications:

• Successful completion of a NAVTA-approved Veterinary Assistant Program
• Credentialed as a Certified Veterinary Assistant
• One or more years’ experience as a Veterinary Assistant in a veterinary hospital
• Exotic animal handling skills. Exotic animals include birds, rabbits, ferrets, guinea pigs, rodents, special small mammals (such as chinchillas or hedgehogs), reptiles, and amphibians.

The Veterinary Assistant collaborates with clinicians, residents, interns, technicians and students to provide exceptional patient care and client service in the small animal hospital. The Veterinary Assistant also serves as a clinical liaison to provide clients with status updates and to address any questions they may have.

As a Veterinary Assistant in the ECC you will:

• Patient Care - Provide high quality patient care including the following:
• Assist clinicians, students and technicians with restraint, care and treatment of patients. Anticipate the clinician’s needs with regards to treatments, restraint, supplies and instruments.
• Provide professional and courteous service to ensure that the highest levels of client satisfaction and patient treatment are maintained at all times.
• Coordinate patient flow within and between services to expedite each patient’s visit.
• Draw blood samples as ordered. Process in-house lab work as directed by a licensed veterinarian.
• Assist with medical record documentation
• Assist with providing basic animal husbandry and hygiene.

Client Support

• Serve as a contact for designated service to address clients’ clinical questions and concerns. Solicit information from clinician/technician as necessary.
• Assess and address the needs of clients waiting in reception. Keep clients informed of wait times.
• Facilitate the flow of clients for patient visits.
• Greet and escort clients to and from ECC department.
• Schedule follow up appointments for clinicians as needed.

Maintenance - Maintain a safe and clean work environment, including but not limited to:

• Maintain cleanliness of the ECC department. Sweep and mop as needed.
• Clean and package instruments for sterilization as needed after use.
• Maintain an adequate inventory of ECC supplies including equipment and medications.

Miscellaneous

• Perform other duties as assigned by Supervisor and Shift Leader
• Participate in Departmental and Hospital-wide initiatives as required.

The schedule for this position will be Wednesday-Saturday, 1 p.m. - Saturday 1:00 pm -10:15pm