Veterinary Assistant / CSR

Germantown Animal Hospital; Village of Germantown (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, vision insurance

Job summary

Germantown Animal Hospital is hiring a Veterinary Assistant/Client Service Representative for a Monday–Friday, no-weekends schedule. This full-time hybrid role focuses on patient care and client service in a busy small‑animal practice.

Requirements include 2+ years in a veterinary hospital or enrollment in a Veterinary Assistant program with clinical training. The team offers competitive pay, benefits, and opportunities for growth and continued education.

Qualifications

• Must have at least two years of veterinary hospital experience OR have completed or be currently enrolled in a Veterinary Assistant program with applicable clinical training.

Responsibilities

• Obtain patient histories and vitals and assist veterinarians during appointments
• Provide safe, compassionate patient handling and restraint
• Assist with blood draws, sample collection, laboratory testing, and radiographs
• Prepare patients and equipment for surgical and dental procedures
• Assist with anesthesia monitoring, recovery, and patient nursing care as training allows
• Prepare medications, vaccines, and treatments as directed by the veterinarian
• Educate clients and help them understand their pet’s care, medications, and next steps
• Maintain accurate medical records
• Keep treatment and exam areas clean, stocked, and ready
• Jump in to support teammates and keep patient flow moving throughout the day

Skills

Reliable

Compassionate

Client communication

Ownership

Team player

Positive under pressure

Empathy and respect

Education

Veterinary Assistant program with clinical training

Job description

Who we are:

Germantown Animal Hospital is Hiring a Veterinary Assistant / Client Service Representative!

Position Details

Role: Veterinary Assistant/CSR HybridStatus: Full-TimeSalary: Negotiable based on experienceSchedule: Monday–Friday — no weekends!Requirements: 2+ years of veterinary hospital experience OR completion/current enrollment in a Veterinary Assistant program with applicable clinical training

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, state veterinary technician license reimbursement, VTNE exam fee reimbursement, professional development opportunities, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Grow Your Skills, Make an Impact, and Keep Your Weekends

At Germantown Animal Hospital, we’re growing—and we’re looking for the right Veterinary Assistant to grow with us. This is a cross‑trained Client Service Representative position.

We’re a busy small‑animal practice that takes pride in providing high‑quality medicine while creating an experience that keeps clients and their pets coming back year after year. Just as importantly, we’ve worked hard to create a team where people help each other, keep learning, and know their contributions matter.

And yes, we really mean no weekends. Our hospital is open Monday through Friday, giving our team a predictable schedule and their weekends back.

This is an opportunity to be actively involved in patient care, strengthen your clinical skills, and work alongside a team that wants you to succeed.

Why Our Cross‑Trained Veterinary Assistants / Client Service Representatives Love It Here

• No weekends and a predictable Monday–Friday schedule
• Hands‑on training and opportunities to continue developing your veterinary skills
• Meaningful involvement in patient care—not just standing on the sidelines
• Exposure to wellness and sick‑patient care, dentistry, surgery, anesthesia, diagnostics, and more
• A supportive, collaborative team that genuinely helps one another
• Leadership that welcomes questions, ideas, initiative, and continued growth
• A hospital that values both high‑quality medicine and an exceptional client experience
• A workplace where people work hard, celebrate the wins, and still make room to laugh

What our Cross‑Trained Veterinary Assistants / Client Service Representatives Do

Depending on your experience, training, and skill level, your responsibilities may include:

• Obtain patient histories and vitals and assist veterinarians during appointments
• Provide safe, compassionate patient handling and restraint
• Assist with blood draws, sample collection, laboratory testing, and radiographs
• Prepare patients and equipment for surgical and dental procedures
• Assist with anesthesia monitoring, recovery, and patient nursing care as your training and skills allowPrepare medications, vaccines, and treatments as directed by the veterinarian
• Educate clients and help them understand their pet’s care, medications, and next steps
• Maintain accurate medical records
• Keep treatment and exam areas clean, stocked, and ready
• Jump in to support teammates and keep patient flow moving throughout the day

What You’ll Bring

We’re looking for someone who genuinely enjoys veterinary medicine and wants to be an active part of the team.

Candidates must have at least two years of veterinary hospital experience OR have completed or be currently enrolled in a Veterinary Assistant program with applicable clinical training.

Beyond your clinical foundation, you’ll be a great fit if you are:

• Reliable, compassionate, and eager to learn
• Comfortable communicating with clients and coworkers
• Ready to take ownership of your responsibilities
• Willing to jump in when your teammates need support
• Comfortable asking questions or requesting help when needed
• Able to stay positive and focused when the day gets busy
• Interested in continuing to strengthen your veterinary knowledge and hands‑on skills
• Committed to treating clients, patients, and coworkers with empathy and respect

You don’t have to know everything on day one. We care about the skills you already bring, but we also care about where you want to go. Whether you want to become stronger in radiology, dentistry, anesthesia, laboratory work, surgery, or patient care, we want to help you keep moving forward.

The Extras You’ll Actually Feel

At Germantown Animal Hospital, teamwork isn’t just something we put in a job ad. We want team members who ask for help and offer it, keep learning, take pride in doing things well, and take ownership of their role.

We also know veterinary medicine can produce some pretty ridiculous moments. We take patient care seriously, but we don’t believe we have to take ourselves seriously all the time. There’s room here to work hard, celebrate the wins, support your coworkers, and laugh at the things that inevitably happen when you spend your days working with animals.

And when the workweek is over? Your weekends are yours.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child‑dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• State veterinary technician license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re looking for a veterinary hospital where you can use the skills you already have, continue developing new ones, build relationships with clients and patients, and still have your weekends, Germantown Animal Hospital would love to meet you.

Come do meaningful work, strengthen your veterinary career, and join a team that has your back.

Diversity, equity, inclusion, and belonging are core values at Germantown Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.