Veterinary Assistant

Banfield Pet Hospital; Irving (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Banfield Pet Hospital is seeking a Veterinary Assistant to support veterinarians and staff in delivering high-quality care for pets. You will educate clients on health needs, assist with procedures, and help maintain a clean and safe hospital environment.

The role emphasizes teamwork, strong communication, and a commitment to client service and pet well-being across daily operations.

Qualifications

• Leadership required for coordinating care with veterinarians and staff.
• Strong communication with clients, team members and supervisors.
• Customer-focused approach to pet health and hospital services.

Responsibilities

• Support veterinarians and veterinary technicians to ensure quality pet care.
• Educate clients about pet health, preventive care and hospital services.
• Maintain clean, safe and organized treatment areas, exam rooms, and labs.
• Assist with surgery as applicable.
• Mentor paraprofessionals in the hospital.
• Other duties as assigned.

Skills

Leadership

Action Oriented

Customer Focus

Listening

Peer Relationships

Personal Learning

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

SUMMARY OF JOB PURPOSE AND FUNCTION

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality - The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency - We use resources to the full, waste nothing and do only what we can do best.
• Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS

COMPETENCIES

• Leadership
• Action Oriented
• Customer Focus
• Listening
• Peer Relationships
• Personal Learning

Functional

• Ensure medical quality
• Effective communication