Veterinary assistant

Banfield Pet Hospital; Charlotte (NC); On-site; USD 20,925 - 26,739; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous 401(k) and Roth Retirement Plans

Paid Time Off and Holidays

Continuing Education Allowance

Health Savings Account

Fertility and Family Building Support

Job summary

Banfield Pet Hospital in Charlotte, NC is hiring a Veterinary Assistant to support our veterinarians and ensure quality care for pets. The role involves educating clients about pet health, assisting with surgeries, and ensuring a safe environment for pets. Candidates should have a NAVTA-accredited Veterinary Assistant certificate and strong communication skills.

The position offers a competitive hourly pay between $15.19 and $19.41 and comprehensive benefits including medical, dental, retirement plans, and more. Join our team dedicated to providing exceptional veterinary care.

Qualifications

• Ability to perform technical skills within state practice acts.
• Must be at least 18 years old for duties involving radiography.
• One year related experience required with customer service preferred.

Responsibilities

• Support veterinarians and veterinary technicians in providing care.
• Educate clients about pet health and wellness plans.
• Assist with surgeries and ensure the safety of pets.

Skills

Multi-tasking

Communication

Organizational Skills

Client Service

Problem Solving

Education

Certificate from NAVTA approved Veterinary Assistant program

High School Diploma or equivalent preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Summary Of Job Purpose And Function

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned.

Company Principles

THE FIVE PRINCIPLES: Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications Competencies

• Leadership
• Action Oriented
• Customer Focus
• Listening
• Peer Relationships
• Personal Learning
• Functional
• Ensure Medical Quality
• Effective Communication
• Drive for Results
• Functional Skills
• Priority Setting

Capabilities And Experience (can Do)

Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.

Attitudes (Will Do)

Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence – Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Experience, Education And/Or Training

Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred.

Compensation

The pay range for this role is $15.19 - $19.41 Hourly.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance: Coverage for essential medical, dental, and vision care.
• Generous Retirement Plans (401(k) and Roth): Company match to help build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Support for veterinary professionals to address student debt.
• Paid Time Off and Holidays: Provide paid time off and holidays.
• Top-Tier Mental Health and Wellbeing Resources: Access to coaching and counseling sessions.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Company-paid life insurance with optional additional coverage.
• Company-Paid Short- and Long-Term Disability: Financial protection for temporary or long-term disability.
• Flexible Spending Accounts (FSA): Pre‑tax money for healthcare and dependent care expenses.
• Health Savings Account (HSA): Tax‑advantaged savings for medical expenses.
• Paid Parental Leave: Paid leave for birth and adoption.
• Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue continuing education opportunities.
• Back‑Up Child and Elder Care & Family Support Resources: Backup care and family support benefits.
• Fertility and Family Building Support: Support for fertility treatments and family‑building options.
• Digital Exercise Therapy: Online program for active and healthy lifestyle.
• Voluntary Protection Benefits: Coverage for hospital stays, critical illness, and accidents.
• Legal Plan: Access to coverage for a wide range of legal needs.
• Identity Protection: Alerts for suspicious activity and support for stolen information.
• Commuter Benefits: Convenience and cost‑effective daily journey.
• Three Free Optimum Wellness Plans for Pets: Provide free wellness plans for pets.
• Exclusive Discounts: Savings on products and services for life.

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).