Veterinary Assistant

Medical Management International, Inc.; Annapolis (MD); On-site; USD 23,129 - 29,563; Full time

Benefits offered by this job

Comprehensive Medical Insurance

401(k) with company match

Paid Time Off

Flexible Spending Accounts

Job summary

Medical Management International, Inc. is seeking a Veterinary Assistant in Annapolis, Maryland. The role involves supporting veterinarians in delivering quality pet care, educating clients, and maintaining a safe hospital environment.

The ideal candidate should possess a NAVTA-approved veterinary assistant certificate, exhibit strong communication skills, and demonstrate the ability to multitask efficiently in a demanding setting. Full-time associates are eligible for comprehensive benefits including medical insurance and a retirement plan.

Qualifications

• Ability to manage multiple tasks effectively.
• Fluent in English; strong written and verbal communication skills.
• Systematic and organized approach to tasks.

Responsibilities

• Support veterinarians with patient care and procedures.
• Provide exceptional service to clients.
• Maintain cleanliness and organization of the hospital.

Skills

Multi-tasking

Communication skills

Organizational ability

Problem solving skills

Client service skills

Education

Certificate from NAVTA approved program

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Title: Veterinary Assistant.

Job Purpose and Function

The Veterinary Assistant supports veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

Essential Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears, and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications and Competencies

• Leadership: Action Oriented, Customer Focus, Listening, Peer Relationships, Personal Learning, Drive for results, Priority Setting.
• Functional: Ensure medical quality, Effective communication.
• Functional Skills: Priority Setting.

Capabilities and Experience (Can Do)

• Ability to multi-task: manage multiple tasks at one time; quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy.
• Communication skills: Reads, writes and speaks fluent English with correct grammar, style, vocabulary; demonstrates strong written and verbal communication.
• Organizational ability: systematic approach, very orderly, excels at cutting through confusion.
• Problem solving skills: identify, analyze and solve problems; translate into practical solutions.
• Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability: accurately follows instructions delivered orally, in writing or diagram format; can provide directions.
• Mathematical ability: add, subtract, multiply and divide; compute rate, ratio and percent; convert units of measurement.
• Computer skills: comfortably uses a computer and specialized medical software as well as Microsoft Outlook, Word and Excel.

Attitudes (Will Do)

• Initiative – willingness and aptitude to take appropriate steps in finding solutions to problems.
• Integrity – firmly adheres to the values and ethics of Banfield Pet Hospital.
• Cooperativeness – willingness to work with others, collaborating and compromising where necessary.
• Flexibility – open to changing situations and opportunities, willing to perform all tasks assigned.
• Independence – able and willing to perform tasks and duties without supervision as appropriate.
• Tolerance for Stress / Resiliency – maintains a positive “can do” outlook, rebounds quickly from frustrations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may often require more than 40 hours per week; position requires special hours including weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently.
• Noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand‑eye coordination, arm‑hand‑finger dexterity with ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required include close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Associate routinely exposed to variety of pets that may bite or scratch; on occasion exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

• Certificate of completion from an NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• High School Diploma or equivalent preferred.
• Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.

Compensation

The pay range for this role is $16.79–$21.46 hourly. The rate is determined based on experience, skill level, education, location and applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• 401(k) and Roth retirement plans with company match.
• Student Debt Relief Program for full‑time DVMs.
• Paid Time Off and Holidays.
• Mental Health and Wellbeing Resources, including free coaching and counseling.
• Associate Life Insurance (company‑paid) and supplemental coverage options.
• Short‑ and Long‑Term Disability coverage (company‑paid).
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefits (Student Debt Program available for FT DVMs only). Part‑time associates are eligible for benefits marked with an asterisk (*) as indicated in the benefits list.