Veterinary Administrative Assistant Overnight/ Relief

Anne Arundel Veterinary Emergency Clinic, Inc.; Annapolis (MD); On-site; USD 35,000 - 55,000; Part time

Job summary

Join a vibrant team at a state-of-the-art veterinary clinic in Annapolis, where you can make a difference in the lives of animals and their owners. As a Diagnostic Assistant, you will gain invaluable experience across various specialties, including neurology, surgery, and oncology. This role offers a supportive environment that values diversity and community engagement, ensuring you grow professionally while contributing to meaningful causes. With ongoing education and a collaborative team spirit, this position is perfect for those looking to develop their skills in a dynamic and rewarding setting.

Qualifications

• Mid-level veterinary knowledge and proficiency with Microsoft Outlook.
• Experience with ezyVet and Smart Flow Whiteboard software.

Responsibilities

• Create reports and manage client communication effectively.
• Coordinate transfers to specialty departments and invoice charges.

Skills

Veterinary Knowledge

Communication Skills

Microsoft Outlook

Basic Arithmetic

Education

Mid-level Veterinary Knowledge

Tools

ezyVet

Smart Flow Whiteboard

Job description

Make a Difference at Anne Arundel Veterinary Emergency Clinic

Join us in beautiful Annapolis at our state-of-the-art referral center, open 24/7 year-round. We have a team of over 24 veterinarians, 60 technicians, 15 assistants, and 10 client service representatives. Our facility collaborates with various specialty departments to care for their patients overnight. As a Diagnostic Assistant, you'll gain experience across neurology, surgery, internal medicine, oncology, cardiology, rehabilitation, and ophthalmology. This role offers a great opportunity to develop your skills and learn continuously in our spacious conference room, where we host ongoing education for veterinary staff.

Diverse & Inclusive Team Dynamic

We prioritize a welcoming and supportive environment. Our team values diversity and actively engages with the community through volunteering, pet CPR training, sponsorships, and supporting professional development for our staff. We celebrate milestones and foster team spirit with quarterly events, hospital decorations, and donations to causes like the SPCA and awareness campaigns.

What You'll Get to Do

The administrative specialist and client service representative will work approximately 30+ hours per week at our 24/7 emergency clinic, performing administrative duties and client communication. You'll collaborate with the team to organize files, create correspondence, prepare reports, and develop standard operating procedures.

Essential Duties and Responsibilities

• Create morning transfer and consultation reports for technicians
• Write SOAP notes for hospitalized patients
• Invoice daily charges for hospitalized patients
• Dispense medications upon discharge
• Review discharge paperwork with owners for ICU patients
• Coordinate transfers to specialty departments
• Invoice charges for specialty consultations
• Communicate bloodwork results to owners
• Sit for extended periods at a computer and assist with discharges by standing and walking as needed
• Use Slack for team communication
• Answer calls from clients and referring veterinarians
• Enter client and patient data into ezyVet

Qualifications

To succeed, candidates should meet the following requirements:

Education and Experience

• Mid-level veterinary knowledge
• Proficiency with Microsoft Outlook
• Experience with ezyVet practice management software
• Experience with Smart Flow Whiteboard

Language Skills

• Ability to read and interpret business correspondence and client emails
• Effective verbal and written communication in English with staff and clients

Math Skills

• Ability to perform basic arithmetic operations (add, subtract, multiply, divide) with whole numbers, fractions, and decimals