Veterans Services Representative

Virginia Information Technologies Agency - DHRM; Virginia (MN); On-site; USD 62,000 - 68,000; Full time

Job summary

The Virginia Department of Veterans Services seeks a Veterans Services Representative to serve veterans and their families, helping them obtain benefits, care, and recognition earned through service.

You will advocate for claims, educate clients about services, and engage in outreach in support of Virginia veterans. Some travel and weekend availability may be required. A probationary period and USDVA accreditation considerations apply; attention to accuracy and customer service is essential.

Qualifications

• Knowledge of laws and regulations pertaining to veterans' benefits is preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing.
• Customer service and public speaking skills.
• Some overnight travel and regular community outreach to include some weekends or holidays is required.

Responsibilities

• Serve Virginia's veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice.
• To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled.
• To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Skills

Knowledge of veterans' benefits laws

Verbal communication

Written communication

Public speaking

Customer service

Job description

Title: Veterans Services Representative

State Role Title: Prog Admin Specialist I

Hiring Range: $62,355 – $68,007

Pay Band: 4

Agency: Dept of Veterans Services

Location: Springfield Benefits Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public – G

Job Duties

• Serve Virginia's veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice.
• To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled.
• To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Minimum Qualifications

• Knowledge of laws and regulations pertaining to veterans' benefits is preferred.
• Experience with the military and / or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing.
• Customer service and public speaking skills.
• Some overnight travel and regular community outreach to include some weekends or holidays is required.

Additional Considerations

A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.

REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.