Veterans Services Officer

State of North Carolina; Winston-Salem (NC); On-site; USD 41,000 - 72,000; Full time

Job summary

State of North Carolina, Department of Military and Veterans Affairs, is seeking a Veterans Services Officer for the Winston-Salem Service Center in Forsyth County. The role focuses on compiling and presenting veteran benefit claims, liaising with VA and CVSO teams.

Responsibilities include determining client needs, coordinating with colleagues, and guiding claims through the benefits process. Travel within counties is required; a bachelor's degree and relevant experience are required.

Qualifications

• Documented experience gathering supporting documentary evidence and presenting claims.
• Documented experience with State and Federal laws, rules and regulations pertaining to veteran’s services.
• Interviewing skills to assess needs and guide action.

Responsibilities

• Assist and coordinate with other Veterans Service Officers and CVSO’s.
• File claims and present briefs before the Board of Veterans Appeals.
• Coordinate activities between the VA and the State Division of Veterans Affairs.

Skills

Documentation gathering

Legal/regulatory knowledge

Interviewing skills

Team leadership

Microsoft Office

Education

Bachelor’s degree + 2 years in veterans’ services or related work

Tools

Microsoft Office

Job description

Agency

& Veterans Affairs

Division

70000018 Dept of Military and Veteran Affairs

Job Classification Title

Veterans Services Officer (NS)

Position Number

60014253

Grade

NC09

About Us

The NC Department of Military & Veterans Affairs / Military Affairs Division is tasked with 23 specific functions that involve working with federal, state, local, regional, and industry partners to support activities at North Carolina military installations and improve economic outcomes and the quality of life for our military and veteran communities.

The NC Department of Military & Veterans Affairs / Veterans Affairs Division, in accordance with Chapter 143, General Statues of North Carolina – assists Veterans, their families, and their dependents in obtaining or maintaining privileges, rights, and benefits to which they are entitled under Federal State or Local laws.

Description of Work

Knowledge Skills and Abilities/Management Preferences

NC09: $41,206 - $72,113

The North Carolina Department of Military & Veterans Affairs is seeking applicants for a Veteran’s Service Officer position for our Winston-Salem State Service Center location in Forsyth**, North Carolina**.
This position is engaged in obtaining, compiling, and presenting information pertaining to claims for benefits allowable to veterans and their dependents. This position assists veterans and their dependents by first assessing their needs and then taking appropriate action to file all available benefits on their behalf. Responsibilities include assisting and coordinating with other Veterans Service Officers (VSO’s), Veterans Service Technicians (VST’s) and County Veterans Service Officers (CVSO’s) and assisting CVSO’s when needed. Position serves as a liaison between the State Division of Veterans Affairs and the U.S. Department of Veterans Affairs and coordinating the activities of Veterans Service Officers with various divisions of the U.S. Department of Veterans Affairs. Other duties include reviewing and interpreting current legislation and regulations; determining validity of benefits claims; presenting claim briefs before the Board of Veterans Appeals; reviewing the Board’s decision for grounds for appeal; and participating in civic functions to inform the public of services provided to veterans and the rights of their dependents. Work is performed within the framework of State and Federal Laws, rules and regulations and is reviewed through conferences and periodic written reports. Position’s work includes working on difficult cases which may include contacting the Department of Social Services, contacting lawyers, doctors, other professionals and the general public in obtaining information needed when working as the claimant’s advocate. Work in this position involves quasi-legal assistance to veterans and their dependents in securing benefits under the laws administered by the U.S. Department of Veterans Affairs. Position also requires some travel to counties and districts, to include public appearances, as well as interacting with veteran’s organizations and federal officials. Other duties may be assigned as needed.
A normal 40 hours work week (M-F, 8am-5pm) is associated with the position; however, workdays will vary- and may include some weekend, after hours and holiday work to allow for Veterans outreach programs, conferences and training.
Position is in Winston -Salem, NC (Forsyth County).

Knowledge, Skills and Abilities / Competencies:

• Documented experience gathering supporting documentary evidence and presenting claims.
• Documented experience with State and Federal laws, rules and regulations pertaining to veteran’s services and benefits and functioning’s of the Veterans Administration.
• Documented experience with interviewing skills to recognize the needs of veterans and their dependents, determine the course of action to be followed, and pursue action to a justifiable conclusion.
• Documented experience leading a group of Counselors/ Veteran services officers
• Demonstrated experience working with Microsoft Office.

Management Preferences:

Documented experience as a Veterans Advocate

Prior legal experience preferred.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Minimum Education and Experience Requirements:

Bachelor’s degree from an appropriately accredited institution and two years of experience in veterans’ services, human services or related managerial or administrative work; or an equivalent combination of education and experience

Supplemental and Contact Information:

The NC Department of Military and Veterans Affairs (DMVA) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals.

Applicants are encouraged to submit an online State Application which may be obtained from the following address: http://oshr.nc.gov/work-for-nc to the Human Resources Division of DMVA by 11:59 pm on the closing date or the application will be deemed untimely and will not be processed.

The NC Department of Military and Veterans Affairs (DMVA) is an Equal Employment Opportunity Employer.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section “Jobs Applied For”.

Applicants seeking Veteran’s Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.

Applicants seeking National Guard Preference: North Carolina Army National Guard or North Carolina Air National Guard Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.

Please refrain from submitting multiple applications. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be accepted. If you are having technical issues submitting your application, please call the NEOGOV Help Line at 855-524-5627.

All required competencies, work history and credentials must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form. “See Attached Resume or an Embedded Text Resume” will be considered incomplete and will not be processed.

A competency is defined as a set of behaviors or duties that reflect knowledge skills, and abilities. When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills, abilities, internal equity and budgetary considerations pertinent to the advertised positions. Degrees must be received from appropriately accredited institutions. Transcripts for foreign degrees have to be evaluated by an organization like World Education Services to determine US equivalency.

It is the policy of the State of North Carolina and the NC Department of Military and Veterans Affairs (DMVA) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (EmploymentEligibility Verification System).

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying when the job has been filled.

For further information please contact:

Derrick J. Smith

Human Resources Business Partner

NC Department of Military and Veterans Affairs (DMVA)

Division of Human Resources

(984)292 - 3251

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Derrick J Smith

Recruiter Email:

[e-mail]