VETERANS SERVICE OFFICER - 11042026-82601

State of Tennessee; Clarksville (TN); Vor Ort; USD 37.000 - 45.000; Vollzeit

Zusammenfassung

The State of Tennessee invites applications for a Veterans Benefits Counselor in Clarksville, TN. This full-time role helps veterans and dependents determine eligibility, file claims, and navigate decisions to maximize entitled benefits.

You will conduct interviews, review records, submit adjudication packages, and provide guidance and outreach across counties, traveling regularly to assist veterans and their families with available benefits.

Qualifikationen

• Minimum one year of full-time college credit from an accredited institution.
• Military Pay Grade of E-4 or above; honorably discharged.
• Possess a valid motor vehicle's operator license.
• Be accredited by the General Counsel of the Veterans' Administration within 12 months of employment.

Aufgaben

• Evaluate Veterans Administration determinations for compliance and initiates additional action as needed.
• Conducts interviews/ assessments of the claimant to determine veteran's era of service, duty locations, and military professions to determine eligibility and compensation consideration.
• Reviews documents such as DD214s, medical records, personnel files, and other relevant documents. Create and submit claims package for adjudication.
• Files claims for benefits and services, maintains accurate recordkeeping and provides follow-up on claims to their conclusion.
• Interpret Veterans Administration decisions and determinations to claimants.
• Provides guidance to claimants of available options in accordance with applicable laws and regulations.
• Communicates with the public and provides exceptional customer service.
• Participates in all training events as directed by the department to maintain State and Federal credentials.
• Travels to assigned counties on a regular basis to inform and assist veterans, and dependents concerning entitled benefits at approved outreach events.

Kenntnisse

Interviewing

Customer service

Written communications

Problem solving

Time management

Ausbildung

One year of college credit

Tools

Laptop

Cellphone

Copier/Scanner

Jobbeschreibung

State of Tennessee Job Information

Opening Date/Time 11/04/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 11/04/2026 12:00AM Central Time

Closing Date/Time 11/10/2026 11:59PM Central Time

Salary (Monthly) $3,667.00

Salary (Annually) $44,004.00

Job Type Full-Time

City, State Location Clarksville, TN

Department Veterans Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF VETERANS SERVICES, MONTGOMERY COUNTY

A Motor Vehicle Records (MVR) screening will be conducted prior to employment.

Qualifications

Education and Experience:

Minimum one year of full-time college credit from an accredited institution.

Substitution of Experience for Education:

Military Pay Grade of E-4 or above; honorably discharged.

Necessary Special Qualifications

Applicants for this class must:

• Possess a valid motor vehicle's operator license.
• Be accredited by the General Counsel of the Veterans' Administration within 12 months of employment.

Examination Method:

Education and Experience,100%, for Preferred Service positions.

Overview

An employee in this class performs veteran's benefits representation work by assisting veterans and their dependents in determining eligibility, filing claims for benefits, and evaluating decisions to determine if further action is needed.

Responsibilities

• Evaluate Veterans Administration determinations for compliance and initiates additional action as needed.
• Conducts interviews/ assessments of the claimant to determine veteran's era of service, duty locations, and military professions to determine eligibility and compensation consideration.
• Reviews documents such as DD214s, medical records, personnel files, and other relevant documents. Create and submit claims package for adjudication.
• Files claims for benefits and services, maintains accurate recordkeeping and provides follow-up on claims to their conclusion.
• Interpret Veterans Administration decisions and determinations to claimants.
• Provides guidance to claimants of available options in accordance with applicable laws and regulations.
• Communicates with the public and provides exceptional customer service.
• Participates in all training events as directed by the department to maintain State and Federal credentials.
• Travels to assigned counties on a regular basis to inform and assist veterans, and dependents concerning entitled benefits at approved outreach events.

Competencies (KSA's)

Competencies

• Customer Focus
• Resourcefulness
• Instills Trust
• Communicates Effectively
• Tech Savvy

Knowledges

• Clerical
• Customer and Personal Service
• Law and Government
• Medical Terminology

Skills

• Writing
• Time Management
• Active Learning and Listening
• Systems Analysis
• Reading Comprehension

Abilities

• Written Comprehension
• Problem Sensitivity
• Prolonged Stamina
• Speech Clarity
• Deductive Reasoning

Tools & Equipment

• Laptop
• Cellphone
• Copier/ Scanner