VOG PROGRAM SPECIALIST - 10272026- 82001

State of Tennessee; Nashville (TN); Hybrid; USD 42,000 - 50,000; Full time

Job summary

State of Tennessee's TennCare division in Nashville is seeking a professional administrator to oversee complex waiver processes and vendor relations. The role involves handling inquiries, processing enrollments, auditing performance, and coordinating with multiple internal and external partners to ensure service levels are met.

The ideal candidate has at least a bachelor's degree and several years of experience in professional administrative work, with substitution options available for

Qualifications

• Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to three years of increasingly responsible full-time professional staff administrative experience.
• Substitution of Experience for Education: qualifying full-time increasingly responsible sub professional, paraprofessional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.
• Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.
• Two years of increasingly responsible professional administrative services experience with the State of Tennessee.

Responsibilities

• Oversight of Vendor operations of matters pertaining to complex waiver, ECF, Katie Beckett cases and concerns.
• Function as an escalation specialist responding to Vendor and Member concerns pertaining to complex waiver, ECF, Katie Beckett cases and concerns.
• Handle incoming calls as presented to provide effective and efficient customer service, and appropriately document calls and inquiry outcomes.
• Research inquiries or escalated questions and conduct outbound calls as needed to provide correct or additional information to help resolve inquiries.
• Conduct audits of phone calls, tasks, chats, and documents in support of Contract service level agreements.
• Conduct application processing and enrollment activities for complex waiver, ECF, Katie Beckett cases.
• Analyze audit data to establish trends and determine root causes.
• Prepare reports to document trends and propose corrective actions.
• Participate in other special projects as business needs dictate.

Education

Bachelor's degree

3 years admin experience

Job description

State of Tennessee Job Information

Opening Date/Time 10/27/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 10/27/2026 12:00AM Central Time

Closing Date/Time 11/09/2026 11:59PM Central Time

Salary (Monthly) $4,098.00

Salary (Annually) $49,176.00

Job Type Full-Time

City, State Location Nashville, TN

Department TennCare

LOCATION OF (1) POSITION(S) TO BE FILLED: DIVISION OF TENNCARE, DAVIDSON COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience:

Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to three years of increasingly responsible full-time professional staff administrative experience.

Substitution of Experience for Education:

Qualifying full-time increasingly responsible sub professional, paraprofessional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience:

Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

OR

Two years of increasingly responsible professional administrative services experience with the State of Tennessee.

Necessary Special Qualifications:

• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Agree to release all records involving their criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI based criminal history records check,
• Submit to a review of their status on the Department of Health's vulnerable persons registry.

Overview

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Under general supervision, is responsible for professional staff administrative work of considerable difficulty in support of line operations; and performs related work as required. Incumbents in this class function at the advanced working level and may supervise professional and sub professional staff in accomplishing administrative services and related departmental functions. This class differs from that of Admin Services Assistant 2 in that incumbents of the latter function at the working level and perform work of lesser scope and complexity. This class differs from that of Admin Services Assistant 4 in that incumbents of the latter function at the lead level and may supervise.

Responsibilities

• Oversight of Vendor operations of matters pertaining to complex waiver, ECF, Katie Beckett cases and concerns.
• Function as an escalation specialist responding to Vendor and Member concerns pertaining to complex waiver, ECF, Katie Beckett cases and concerns.
• Handle incoming calls as presented to provide effective and efficient customer service, and appropriately document calls and inquiry outcomes.
• Research inquiries or escalated questions and conduct outbound calls as needed to provide correct or additional information to help resolve inquiries.
• Conduct audits of phone calls, tasks, chats, and documents in support of Contract service level agreements.
• Conduct application processing and enrollment activities for complex waiver, ECF, Katie Beckett cases.
• Analyze audit data to establish trends and determine root causes.
• Prepare reports to document trends and propose corrective actions.
• Participate in other special projects as business needs dictate.

Competencies (KSA's)

Competencies

• Communicates Effectively
• Manages Complexity
• Manages Conflict
• Cultivates Innovation
• Motivating Others
• Decision Quality

Knowledges

• Administrative and Management
• Economics and Accounting
• Law and Government
• Personnel and Human Resources
• Customer and Personal Service

Skills

• Active Learning and Listening
• Critical Thinking
• Management of Financial Resources
• Judgment and Decision Making
• Management of Personnel Resources

Abilities

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Selective Attention
• Written Comprehension

Tools & Equipment

• Personal Computer
• Telephone
• Copy Machine
• Scanner
• Calculator