Veterans Program Supervisor, Claims Hearing & Training Unit

State of Wisconsin; Madison (WI); Hybrid; USD 61,000 - 64,000; Full time

Benefits offered by this job

Remote work up to 90%

Competitive benefits package

Pension plan with employer match

Job summary

The State of Wisconsin is recruiting a Veterans Program Supervisor to lead the Veterans Claims Section – Hearing/Training Unit. This role oversees program planning, coordination, implementation, and staff supervision, ensuring goals align with regulations and policies.

Collaboration with federal/state/local partners enhances benefits administration. Remote work up to 90% is available after training, with occasional travel to outstation sites.

Qualifications

• Training in supervisory duties or experience performing lead work (e.g., training staff, setting performance expectations, delegating work to staff members, etc.).
• Experience collecting data and preparing reports (e.g., monitoring and evaluating program data, responding to requests for statistics, etc.).
• Experience planning and executing operational outreach and training (in-person and virtual) to engage stakeholders; and
• Experience interpreting statutes, administrative rules, and/or policies.

Responsibilities

• Coordinate and oversee the Veterans Claims Section - Hearing/Training Unit with program planning and staff supervision.
• Collaborate with federal, state, and local partners to administer benefits and services.
• Allocate resources and ensure compliance with state/federal regulations and policies.

Skills

Supervisory experience

Data collection & reporting

Outreach & training planning

Statutes & rules interpretation

Job description

Introduction

The Wisconsin Department of Veterans Affairs (WDVA) has an opening for a Veterans Program Supervisor to serve as the supervisor in the department’s Veterans Claims Section – Hearing/Training Unit. This position is headquartered at the Wisconsin Revenue Building, situated conveniently off the Beltline just five minutes from Downtown Madison, and is eligible to work remotely up to 90%.

Benefits

WDVA employees have access to an excellent comprehensive benefit and compensation package, this includes paid time off so you can truly have a work/life balance! Our competitive benefits package also includes:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Excellent and affordable health, vision, and dental benefits.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• A flexible hybrid remote work schedule with the option to alternate time in the office with remote work.

WDVA employees may also be eligible for Public Service Loan Forgiveness. To learn more about WDVA’s complete compensation package, please visit our Total Rewards Calculator! Click here to see what working for the State of Wisconsin is all about!

The State of Wisconsin is an Equal Opportunity and Affiniative Action employer seeking a diverse and talented workforce.

Position Summary

This position coordinates and oversees the Veterans Claims Section - Hearing/Training Unit. This position has responsibility for program planning, coordination, implementation, and staff supervision. The incumbent provides leadership; allocates resources necessary to implement goals and objectives; and assures compliance with state and federal regulations and policies.

This position collaborates with government professionals and organizations at the federal, state, and local levels in the administration of assigned benefits and service programs. This includes County Veterans Services Officers, Veteran Service Organizations, representatives of the university and technical school system, and the U.S. Department of Veterans Affairs (USDVA).

To view the complete position description, click here.

Salary Information

The salary for this position is between $44.00 and 46.59 an hour ($91,520 and $96,907 annually). The Veterans Program Supervisor classification is in pay schedule and range 81-03.

Salaries are dependent on candidate qualifications. Pay for current and new state employees will be set in accordance with the Wisconsin State Compensation Plan in effect at the time of appointment.

Job Details

This position is eligible to work remotely up to 90% after an initial training period. Remote work is intended to be performed primarily in the State of Wisconsin. High speed internet access is a requirement of remote work. Remote work options are subject to change based on business needs.

Due to the nature of the position, WDVA will conduct criminal background checks prior to an offer of hire. Candidates for employment in this position must also pass a federal background check.

The incumbent must be accredited by WDVA and the USDVA to provide representation to veterans in the prosecution of their claims within their first year of employment.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. WDVA does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. WDVA participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Some state travel is required to outstation sites and partner organizations to conduct operational outreach and training.

A twelve-month probationary period will be required.

Qualifications

Minimally qualified applicants

• Training in supervisory duties or experience performing lead work (e.g., training staff, setting performance expectations, delegating work to staff members, etc.); and
• Experience collecting data and preparing reports (e.g., monitoring and evaluating program data, responding to requests for statistics, etc.); and
• Experience planning and executing operational outreach and training (in-person and virtual) to engage stakeholders; and
• Experience interpreting statutes, administrative rules, and/or policies.

Well Qualified Candidates Will Also Have Experience

• Performing supervisory duties (e.g., evaluating work performance, hiring, and onboarding staff, providing coaching, conducting performance reviews, etc.); or
• Reviewing and processing claims (e.g., interviewing clients, reviewing claims with clients, counseling clients regarding procedures, developing comprehensive client files, etc.); or
• Working with benefits programs (e.g., disability, housing, education, employment, etc.); or
• Using VA Federal systems (e.g., Veterans Benefits Administration system (VBMS), or similar case management systems).

Deadline to Apply

All application materials must be received by 11:59 PM on November 2, 2026.