Veterans' Benefits Counselor (Supervisor)

Solano County; Fairfield (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Retirement plan

Paid time off

Descripción de la vacante

Solano County in California seeks a Veteran Benefits Supervisor to oversee counselors and support staff, interpret federal and state benefits laws, and ensure accurate processing of claims. The role requires coordinating workload, providing technical guidance, and maintaining compliance with accreditation requirements.

This is a full-time position within the Department of Veterans' Services; applicants may have an Associate’s degree (desirable) and at least three years in veterans’ benefits

Formación

• Three (3) years of full-time paid journey experience in the area of veterans’ benefits counseling.
• One year of lead or supervisory experience.
• Associate’s degree is desired and may be a factor considered during the rating process.

Responsabilidades

• Supervise, assign, train, and coordinate work of Veteran Benefits Counselors and support staff.
• Interpret and ensure compliance with Federal and State benefits laws.
• Oversee quality assurance and workload management; advise and assist benefits claimants.
• Provide technical advice and assistance to program staff on complex or unusual case issues.

Conocimientos

Veterans benefits counseling

Supervisory experience

Policy interpretation

Communication skills

Educación

Associate’s degree or higher (desired) in Business Administration, Public Administration, Sociology, Psychology or related field

Descripción del empleo

WHY JOIN US AT SOLANO COUNTY?

COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play.

We Serve The Public In Many Different Ways, Including

• Providing primary medical, dental, substance abuse, mental health and social services to residents, including the uninsured, low-income, and medically underserved, and administering federal, state, and local public assistance programs
• Providing law enforcement services in the unincorporated area of the county
• Protecting the community from public health threats such as communicable diseases
• Coordinating countywide responses to domestic violence and terrorism or other emergencies
• Managing the criminal justice process after arrest (jail, prosecution, defense, probation)
• Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and,
• Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning

OUR EMPLOYEES

Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership.

DEPARTMENT OF VETERANS' SERVICES

It is the mission of the Department of Veteran's Services to provide counseling and assistance to, and act as an advocate for, veterans, their dependents, and their survivors, relative to federal, state, and local benefit programs based on military service.

THE POSITION

Under direction, this position supervises, assigns, trains, and coordinates the work of Veteran Benefits Counselors and support staff; while performing the same and/or more complex duties associated with assisting veterans and their dependents and survivors in understanding and obtaining benefits provided by Federal and State laws and regulations; interprets and ensures compliance with Federal and State benefits laws; oversees quality assurance and workload management, advises and assists benefits claimants; provides technical advice and assistance to program staff on complex or unusual case issues; and performs related duties as required.

The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur throughout the County.

POSITION REQUIREMENTS

Education: None required. Associate’s degree or higher from an accredited college or equivalent in Business Administration, Public Administration, Sociology, Psychology or a related field is desired.

Experience: Three (3) years of full-time paid journey experience in the area of veterans’ benefits counseling, which included completing and processing forms or applications and one year of lead or supervisor experience. Lead or supervisory experience may be inclusive of determining eligibility for veteran’s benefits experience or separate.

Note: While experience as a supervisor is not required, such experience is desired and may be a factor considered during the rating and/or selection process.

DOCUMENT SUBMITAL REQUIREMENTS

An Associate's degree is desired and may be a factor considered during the rating process. All candidates that want their education considered must submit a copy of their college diploma (verifying the degree, date earned and area of specialization) or official/unofficial transcripts (verifying institution, student, date, degree and area of specialization conferred) by the final filing deadline.

PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.

SUPPLEMENTAL INFORMATION

• Applicants are required to obtain a valid California Driver’s License, Class C, by the date of appointment.
• In accordance with title 39, Code of Federal Regulations 14.629, all persons appointed to this class are required to obtain accreditation with the State of California Department of Veterans Affairs within six (6) months of appointment to this class. Failure to successfully obtain this accreditation may be cause for disciplinary action, extension of probation and/or release of probation.
• Obtain a United States Department of Veterans Affairs automated systems access (requires a federal background investigation, successful national agency check, and sponsorship by the California Department of Veterans Affairs) within six (6) months of appointment and maintain for the duration of employment in this classification or vacate the position.

Note: All licenses, certificates and registrations must be kept current while employed in this class.

SELECTION PROCESS

11/20/2026 - 5:00pm Deadline to submit application and required documents.

TBD - Written Exam

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

Veteran’s Preference Points

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE (or APPLICATION REVIEW DEADLINE). Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.

Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.

Americans With Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form.

This form must be received in the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.

• We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave

Summary

To learn more, view our benefits summary.

Supplemental Questionnaire

01 This Supplemental Questionnaire will be used to determine applicants' qualifications for this position and assess an applicant's ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state “no experience in this area” instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history.

• I acknowledge

02 Do you possess three (3) years of full-time paid journey experience in the area of veterans’ benefits counseling, which included completing and processing forms or applications and one year of lead or supervisor experience?

• Yes
• No

03 Describe your experience interpreting Federal or State veterans’ benefits regulations and applying them to eligibility decisions or claims work. Include in your response the job titles, employer name, and dates of employment. If none, please type “no experience in this area.”

04 Describe your experience supervising employees; include the methods you used to motivate and monitor employees. Include in your response the job titles, employer name, and dates of employment. If none, please type “no experience in this area.”

05 Positions assigned to this classification are required to drive. Do you possess a valid Driver's License?

• Yes
• No

06 If you have a valid Driver's License, please provide the State and Driver's License number. If you do not have a valid Driver's License, please write "n/a".

• Required Question