Veterans Alumni Outreach & Support Specialist

ADP, Inc.; Ponte Vedra Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

K9s For Warriors seeks a Warrior Outreach Specialist to engage the Alumni community and provide wraparound services after graduation, bridging staff and Alumni. Under the Warrior Outreach Manager, you will coordinate follow-up and communications with Alumni.

You will conduct monthly outreach, organize meetups, identify Warrior Ambassadors, train on VA benefits, and report outcomes. Travel and 24/7 contact for critical issues are part of the role.

Qualifications

• Bachelor’s degree or equivalent work experience
• Knowledge of the Veterans community and issues regarding serving clients from this community
• Experience in working with Veteran Service Organizations and the Department of Veterans Affairs
• Ability to work with persons with mental and physical disabilities
• Experience working in customer service field preferred, e.g. customer service associate
• Possess patience to interact with challenging clients
• Strong verbal, written, and oral communication skills; this position requires the candidate to possess a strong ability to speak clearly, and effectively as well as the ability to listen to and hear clients who may be in distress or challenging.
• Valid driver’s license and meet policy requirements for company auto insurance

Responsibilities

• Conduct monthly outreach and check ins with Alumni to ensure service needs are being met
• Identify and assist with opportunities for Alumni to participate in local or regional meet up events
• Identify and select potential candidates for the Warrior Ambassador program
• Communicate and coordinate with various departments within K9s For Warriors
• Present information and training to Alumni related to the Department of Veterans Affairs benefits, Department of Transportation Requirements, and other programs as applicable.
• Establish effective working relationships and work collaboratively with Alumni across the country, and with external resources, such as donors, local and regional community resources, and resources in medical treatment facilities (MTFs)
• Serve as the point of contact and the designated K9s For Warriors’ representative for an assigned group of Alumni
• Attend Alumni events, media opportunities, recreational events, and fundraising events
• Manage grassroots efforts and outreach efforts as needed
• Maintain current and accurate data in the internal Warrior database
• Collect and report results and performance metrics for Alumni events and activities
• Carry an after-hours duty phone on a rotating basis for Warrior grads to have contact with us 24/7 for any issues related to access, legal matters, mental health related issues, etc.

Skills

Communication

Customer service

Teamwork

Planning and organizing

Problem solving

Education

Bachelor’s degree or equivalent work experience

Job description

K9s For Warriors seeks a Warrior Outreach Specialist to engage the Alumni community and provide wraparound services after graduation, bridging staff and Alumni. Under the Warrior Outreach Manager, you will coordinate follow-up and communications with Alumni.

You will conduct monthly outreach, organize meetups, identify Warrior Ambassadors, train on VA benefits, and report outcomes. Travel and 24/7 contact for critical issues are part of the role.