Veteran Service Officer Technician* (County Promotional)

San Bernardino County; Rancho Cucamonga (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

San Bernardino County is seeking a Veteran Service Officer Technician to provide administrative support within the Office of Veterans Affairs. The role involves case management, interpreting program regulations, and preparing reports. Ideal candidates will possess strong clerical skills and a commitment to serving veterans.

Benefits

Annual salary increases

Bi-annual step increases

Health benefits including family coverage

Generous pension

Flexible work schedules

Paid time off including vacation and sick leave

Qualifications

• Two years of full-time clerical experience in an office environment.
• Experience in case management and determining eligibility.
• Excellent interpersonal and customer service skills.

Responsibilities

• Perform administrative clerical support work for the Office of Veterans Affairs.
• Support case management and claims processes.
• Prepare necessary correspondence and maintain records.

Skills

Interpersonal skills

Customer service

Time management

Computer skills

Job description

Job Opportunity: Veteran Service Officer Technician

This recruitment is only open to current San Bernardino County, San Bernardino County Fire Protection District (SBCFD), or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in your work experience.

The Office of Veterans Affairs (VA) is recruiting for a Veteran Service Officer Technician who performs administrative clerical support work involving complex programs and services within the department. Incumbents will support case management and claims processes, interpret and explain program regulations, policies, and procedures, explain program benefits and resources, and prepare necessary correspondence and reports; maintaining records.

To learn more about the Department of Veterans Affairs, follow this link to the Veterans Affairs website.

Official Title: Office Specialist

For more detailed information, view the Office Specialist job description.

Competitive Salary & Benefits

• Annual across-the-board salary increases on February 2026*
• Bi-annual step increases of 2.5% up to Step 14

Health Benefits

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

Paid Time Off

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

Retirement Perks

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

Additional benefits include DCAP Account, County Paid Life Insurance, AD&D Insurance, 529 Savings Plan, Short & Long-Term Disability, Wellness Program, Commuter Services, Employee Discounts, and Annual Tuition Reimbursement. Review the Benefit Summary for more details.

Conditions of Employment

Incumbents must obtain California Department of Veterans Affairs (CALVET) accreditation within eighteen (18) months of hire.

San Bernardino County is not able to consider candidates requiring visa sponsorship now or in the future.

Candidate Requirements

• Must possess two (2) years of full-time equivalent work experience performing complex clerical tasks in an office environment, including case management, determining eligibility, or providing services. Experience should be comparable to duties performed at the San Bernardino County Senior Office Assistant (OAIII) level or higher. Retail sales and food service experience are not qualifying.
• All work experience must be clearly detailed on the application and supplemental questionnaire; resumes are not reviewed. Ensure all information is current and accurate.

The ideal candidate will have excellent interpersonal, customer service, time management, and computer skills. VA benefits and case management experience are highly desirable. Candidates demonstrating integrity, loyalty, empathy, active listening, and strong communication skills are preferred.

Examination and Application Procedures

Qualifications will be evaluated competitively based on the application and supplemental questionnaire. Provide detailed work experience to improve your chances, as resumes are not reviewed in lieu of application materials.

Complete and submit the online application and supplemental questionnaire by 5:00 pm, Friday, June 06, 2025. Allow ample time for submission; incomplete or late applications will not be considered. You will receive confirmation upon successful submission.

For technical assistance, review the Government Jobs application guide or contact the support line at [phone]. Human Resources is not responsible for delays caused by technical issues.

San Bernardino County is an EOE/ADA employer. If you need accommodations during testing, submit the Special Testing Accommodations Request Form within one week of the deadline. Eligible veterans, spouses, or widows/widowers may receive additional Veterans' Preference points. See the Veterans' Preference Information for details.

Additional important information can be found in the following links:

• Guide to Completing a County Job Application
• Applicant Information and the County Employment Process