Veteran Directed Care (VDC) Person-Centered Counselor

Northeast Florida Area Agency on Aging Inc; Jacksonville (FL); On-site; USD 50,000 - 72,000; Full time

Job summary

ElderSource is seeking a VDC Person-Centered Counselor to oversee program coordination between ElderSource, VA, veteran beneficiaries, and fiscal staff. You will provide technical assistance, supervise, and support service plan creation, budget management, and timely enrollment.

The role requires strong analytical, communication, and planning skills, with travel across Northeast Florida to support veterans and maintain program integrity. Equal opportunity employer.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong analytical skills and ability to synthesize information.
• Excellent oral and written communication.
• Planning and organizing capabilities with attention to detail.
• Strong language skills and ability to communicate with diverse groups.
• Solid mathematical and numerical reasoning abilities.
• Ability to interpret and follow complex procedures.
• Proficiency with common computer software.

Responsibilities

• Provide program coordination and administrative support for the VDC program.
• Conduct home-based visits and assess service needs and budgets.
• Assist with monthly invoices and billing coordination.
• Coordinate enrollment and communications with veterans and representatives.
• Maintain up-to-date veteran caseload listings and budget plans.
• Ensure regulatory compliance and timely documentation.
• Communicate program updates to stakeholders and funders.
• Support disaster operations during irregular hours as needed.

Education

Bachelor’s degree (B.A./B.S.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

Tools

Internet software

Spreadsheet software

Word Processing software

Job description

Description

Summary: Under the supervision of the Direct Programs Manager the VDC Person-Centered Counselor is responsible for providing the management, supervisory services, and administrative support necessary to coordinate, implement, and administer the activities of the VDC program between ElderSource, the U.S. Department of Veterans Affairs (VA), eligible veteran beneficiaries (and/or their representatives), and the fiscal staff. The Person-Centered Counselor provides technical assistance and serves as a consultant to veteran beneficiaries and their representatives.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

I. Essential Duties and Responsibilities include the following:

1. Provides detailed VDC program orientation to veteran and/or representative including how the program relates to self-direction, plan creation, service provision, and budget management to allow the veteran to live independently in the community; also trains the veteran or representative in self-direction with the goal of empowering the veteran or representative to take more control over time.
2. Conducts home-based visits with veteran and/or representative to perform assessment, develop service plan, identify functioning level, sources of support, etc. and conducts reassessments when there are changes in condition, program or situation; addresses other concerns as they arise.
3. Assists with monthly invoices; and interact with fiscal staff regarding participant and employee set-up, budget, and invoicing.
4. Works with local VA Medical Center liaisons and ElderSource’s fiscal staff to identify, evaluate, and transition veterans into the VDC program; coordinate timely enrollment of referred veteran beneficiaries; prepare and distribute ongoing communication of issues; and work to resolve issues which may arise.
5. Maintains current listing of active veterans, caseloads, expenditures and budget spending plans, and ensures the Veteran Database is properly updated and maintained.

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1. Keeps current on issues and programs affecting veterans and acts as a resource for organizations and the general public.

II. Working Relationships

A. Finance

1. Weekly completion of Veteran time sheets.
2. Timely completion and upload of new, annual and quarterly documentation that impacts billing and services.

B. Regulatory Bodies:

1. Ensure compliance with all legal and regulatory requirements.
2. Respond promptly to requests and operate with full transparency.

C. Program Participants

1. Timely onboarding, and ongoing communication of VDC participants.
2. Accurate and timely review of timesheets for bi-weekly compensation payout.
3. Review of procedures as needed with Veteran and business representative.

D. Funders:

1. Maintain transparency and accountability to donors and funders by providing regular updates on the impact of their contribution.
2. Ensure compliance with all funding requirements.
3. Nurture and strengthen relationships with donors and funders

E. Communications:

1. Shares Mission Moments with Communications staff to demonstrate to the community the importance and value of the program.

This position requires the employee to travel frequently throughout Northeast Florida, as directed. Where agency car is not used; cost of travel is paid by the traveler and will be reimbursed according to state travel reimbursement policies.

III. General Responsibilities:

1. Ensures that all client data is transmitted, stored, and disposed of according to the confidentiality requirements of ElderSource and all federal and state regulations.
2. Attends conferences, workshops, and meetings to keep abreast of developments and issues related to the functions of this position.
3. Accesses, inputs, and retrieves information from a computer.
4. Participates, during regular and irregular office hours, in ElderSource disaster operations performing disaster related functions as assigned by the ElderSource Emergency Coordinating Officer. The employee will determine his/her own

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availability for this function when (s)he has been directly affected by the disaster. 5. Performs other marginally essential duties, as directed.

IV. Competency

A. To perform the job successfully, this position should demonstrate the following competencies:

B. Analytical – Synthesizes complex or diverse information; Collects and research data; Uses intuition and experience to complement data; Designs works flows and procedures.

C. Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

D. Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; able to read and interpret written information.

E. Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

V. Qualifications

To perform this job successfully, employees must be able to perform each essential function listed below in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Regular and consistent attendance is essential to perform the essential functions of this position. Employees are expected to use discretion, independent judgment, make complex decisions, and perform a variety of advanced technical duties, many of which are time sensitive in nature.

VI. Education and/or Experience

Bachelor’s degree (B.A./B.S.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

VII. Language Skills

A. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

B. Ability to write reports, business correspondence, and procedure manuals.

C. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

VIII. Mathematical Skills

A. Ability to calculate figures and amounts such as simple addition, subtraction, and percentages.

VIII. Reasoning Ability

A. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

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B. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

IX. Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.

X. Physical Demands*

The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job.

While performing the duties of this job, this position is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds.

XI. Work Environment*

The work environment characteristics described are representative of those this position encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

Equal Opportunity Employer – ElderSource values all people in everything we do. We welcome the unique insights and perspectives of all persons in our quest to fulfill our mission