Veteran Case Manager

The Road Home; South Salt Lake (UT); On-site; USD 1,000; Full time

Job summary

The Road Home est à la recherche d'un Case Manager pour les vétérans pour soutenir les ménages dans le comté de Salt Lake. Le candidat idéal démontrera des compétences organisationnelles et la capacité de gérer plusieurs responsabilités tout en travaillant en étroite collaboration avec les partenaires communautaires. L’expérience avec des populations vulnérables est requise, de même que la capacité à collaborer et à établir des relations professionnelles solides.

Benefits

Health Care (Medical, Dental, Vision)

HSA, FSA, HRA

Retirement Plan (403(b) with company contribution and match)

Free Life Insurance

Paid Time Off (Vacation, Sick, Public Holidays)

Floating Holiday

Disability Insurance

Employee Assistance Program

Training & Development

Tuition Assistance

Qualifications

• Expérience avec des populations vulnérables requise.
• Connaissances sur les populations sans-abri et les ressources préférées.

Responsibilities

• Créer des plans de logement adaptés aux besoins individuels.
• Gérer un portefeuille de cas en toute autonomie et fournir des interventions de crise.

Skills

Microsoft Office Suite

Collaboration with community partners

Education

Relevant degree or lived, work, or volunteer experience

Job description

Who We Are

The Road Home, founded in 1923, has been a leader in ending homelessness for over 100 years. We offer low-barrier emergency shelters, supportive services, and housing-first rental assistance to help individuals and families transition out of homelessness and back into the community. We seek compassionate and empathetic individuals eager to make a difference.

We are an Equal Opportunity Employer

Our mission is supported by a diverse, highly qualified team. We are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to contribute their strengths.

We welcome applicants from all backgrounds who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard and every person can succeed.

Benefits Summary

The Road Home is a 501(c)(3) nonprofit dedicated to helping people exit homelessness. Join us in making a difference. Our benefits package is inclusive and affordable for both full-time and part-time employees (25-40 hours/week):

• Health Care (Medical, Dental, Vision)
• HSA, FSA, HRA (partial deductible reimbursement)
• Retirement Plan (403(b) with company contribution and match)
• Free Life Insurance
• Paid Time Off (Vacation, Sick, Public Holidays)
• Floating Holiday
• Disability Insurance
• Employee Assistance Program
• Training & Development
• Tuition Assistance
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Veterans Case Manager supports housing and stability for Veteran households in Salt Lake County through the SSVF program. Responsibilities include identifying housing-insecure individuals, assessing eligibility, and assisting with housing stabilization. The role involves meeting clients in the community and their homes, requiring organizational skills and the ability to manage multiple responsibilities efficiently.

*Reasonable accommodations may be made for individuals with disabilities. Please apply regardless.

*Applicants must be authorized to work in the U.S. without sponsorship.

Location
Pamela Atkinson Resource Center
3380 S 1000 W, South Salt Lake, UT 84119

Reports to
Veterans Services Manager

Position
Full-Time

Grade & Salary
Grade 6, $18.90/hour

FLSA Status
Non-Exempt

Shift
Monday – Friday, 40 hours

Responsibilities

• Create tailored housing plans considering individual barriers and goals.
• Manage caseloads independently, tracking eligibility and prioritizing tasks.
• Maintain professional relationships with community partners and emergency services.
• Provide direct case management, including crisis intervention and resource connection.
• Participate in meetings and maintain accurate records and reports.
• Promote community education and participate in outreach activities.
• Operate and maintain agency vehicle and supplies.
• Contribute to understanding and respecting diverse populations, using Trauma-Informed Care principles.
• Perform other duties as assigned.

Promoting Best Practices

• Demonstrate awareness of diverse populations.
• Support agency commitment to awareness and appreciation of diversity.
• Embrace housing first, harm reduction, and low barrier access as best practices.
• Maintain professional boundaries with clients, guided by Trauma-Informed Care.

Qualifications

1. Proficiency in Microsoft Office Suite.
2. Ability to collaborate with community partners.
3. Successful completion of background check and drug screening.

Education & Experience

• Lived, work, or volunteer experience required, or a relevant degree.
• Experience with vulnerable populations required.
• Experience with mental health/substance use disorders preferred.
• Knowledge of homeless populations and resources preferred.

Physical & Equipment Requirements

• Assist clients with moving, including lifting furniture.
• Perform outreach in various weather conditions, including walking up to five miles daily.
• Stand and walk for extended periods.
• Use stairs, reach, bend, and perform physical activities as needed.
• Hold a valid driver's license and be at least 21 years old to operate agency vehicles.