Veteran Case Manager

Ywcahbg; Harrisburg (Dauphin County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Employee Assistance Program (EAP)

Life Insurance

Short & Long-Term Disability

Pension Retirement Plan

403(b) Retirement Plan

Generous Paid Time Off

11 Paid Holidays

Job summary

The YWCA Greater Harrisburg is seeking dedicated full-time Case Managers to assist homeless Veteran households in achieving housing stability through outreach, case management, and ISP development. You will coordinate services, support life skills coaching, and collaborate with housing providers in a mission-driven role based in Harrisburg.

Responsibilities include intake, eligibility determinations, intensive case management using CTI, and documentation.

Qualifications

• Bachelor’s degree in human services or related field (required or equivalent experience).
• In-depth knowledge of social services, veteran benefits, and related supportive services.
• Valid driver’s license with clean history; reliable personal vehicle.

Responsibilities

• Conduct outreach to homeless veterans and assess eligibility for participation.
• Coordinate with community providers to deliver supportive services.
• Complete intake, enrollment, and eligibility determinations.
• Provide intensive case management using the CTI model, including ISP development and progress tracking.
• Support housing stabilization by assisting with shelter access, budgeting, life skills, and transportation coordination.
• Maintain timely documentation and program reports.
• Engage in outreach events and organizational initiatives.

Skills

Case management

Outreach

ISP development

Partnership building

Documentation

Housing stabilization

CTI model

Education

Bachelor’s degree in human services or related field

Job description

The YWCA Greater Harrisburg is seeking passionate and dedicated full‑time Case Managers to join our team. We currently have three Veteran case manager roles open:

• Transition In Place (TIP) Veteran Case Manager
• (2) Supportive Services for Veteran Families (SSVF) Case Manager

In this rewarding role, you'll assist homeless Veteran households to identify, obtain, and maintain permanent housing to achieve their housing stability and self‑sufficiency goals through provision of community outreach, case management, development and monitoring of Individual Service Plans (ISP), coordination of service provision, instruction of life skills, provision of supportive services, and development of collaboration with existing and potential housing providers.

If you're driven to serve those who served our country and want to make a real difference in your community, we’d love to hear from you.

Position Details:

• Hours: 37.5 hour work week; Monday-Friday 8am-4pm; with a rotational on-call schedule.
• Salary: $20/hr.

Key Responsibilities:

• Conduct outreach to individuals experiencing homelessness and assess eligibility for program participation.
• Build partnerships with community providers to coordinate supportive services.
• Complete intake, enrollment, and eligibility determinations for program applicants.
• Provide intensive case management using the Critical Time Intervention (CTI) model, including ISP development, goal tracking, and progress monitoring.
• Ensure participant safety and access to shelter, basic needs, and stable housing.
• Deliver supportive services such as budgeting, life skills, transportation coordination, and housing stabilization support.
• Educate participants on program expectations, rights, and compliance requirements.
• Support housing retention by collaborating with landlords and mediating housing‑related concerns.
• Assist participants with exit planning and linkage to ongoing community resources.
• Maintain timely and accurate documentation and required program reports.
• Participate in outreach events and support program, department, and organizational initiatives.

Position Requirements:

• Bachelor’s degree in human services or related field with prior related work experience is preferred. An equivalent combination of education and experience will also be considered.
• In-depth knowledge and understanding in social services, veteran benefits, and other supportive services.
• Valid driver's license, clean driving history, and reliable personal vehicle. Proof of insurability may also be required.
• Current FBI, criminal, and child abuse clearance or the ability and willingness to obtain.

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) – Because your well‑being matters
• Life Insurance – Peace of mind for you and your loved ones
• Short & Long-Term Disability – We've got your back when life takes an unexpected turn
• Pension Retirement Plan – Start earning a pension after just two short years of service
• 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
• Generous Paid Time Off – Recharge with paid time off days and sick days
• 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most