VETERAN BENEFITS SPECIALIST II

State of Maryland; Maryland; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist Maryland Veterans in navigating their benefits and entitlements. This role involves initiating claims for compensation, pensions, and other benefits, ensuring that veterans and their families receive the support they deserve. The ideal candidate will possess a strong understanding of veteran services, have excellent communication skills, and be able to maintain confidentiality while managing sensitive information. Join a mission-driven team committed to serving those who have served our country, and make a meaningful impact in the lives of Maryland Veterans and their families.

Qualifications

• One year of experience providing services to veterans and their dependents.
• Certification as a Veterans’ Services Counselor is required.

Responsibilities

• Initiates and presents claims for compensation and benefits to the U.S. Department of Veteran Affairs.
• Maintains professional relationships with veterans and their families.

Skills

Claims Handling

Knowledge of Veteran Benefits

Professional Relationship Management

Confidential Records Management

Education

High School Diploma or Equivalent

Job description

GRADE

14

LOCATION OF POSITION

Fallon Federal building 31 Hopkins Plaza, room 3020, Baltimore, MD 21201

Main Purpose of Job

Initiates and presents claims for compensation, pension, entitlements, and other benefits to the U.S. Department of Veteran Affairs and other agencies on behalf of Maryland Veterans, their eligible dependents, and their survivors.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience providing services to veterans and their dependents.

DESIRED OR PREFERRED QUALIFICATIONS

1. Previous claims handling experience with veterans, their dependents and families regarding their benefits, services, medical care, and pensions.
2. Knowledge of State, Federal, and Local laws concerning the benefits, privileges, and obligations to veterans and their families.
3. Ability to maintain professional relationships with staff members and the public.
4. Ability to maintain confidential records and files.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. In accordance with United States Code, Title 38, Section 5901-5905, employees in this classification must be certified as a Veterans’ Services Counselor by the United States Department of Veterans Affairs.
2. Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted. For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at [e-mail] or 410-767-4850, MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.