Vet Receptionist & Assistant: Hands-On Urgent Care

Ethos Veterinary Health; Nashua (NH); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

CSR Certificate Program

Continuing Education & Uniform Allow.

VTNE sponsorship + VTNE reimbursement

VTN A Support

PTO

Employee Referral Bonuses

50% Employee Pet Discount

Financial benefits for student loans

Pet Insurance Discount

Medical, Dental, Vision + HSA/FSA

Life and AD&D + Disability

401(k) with employer match

Employee Assistance Program

Job summary

Ethos Veterinary Urgent Care in Nashua, NH is hiring a Veterinary Assistant / Veterinary Receptionist to support patients and clients. This hybrid role is a great opportunity for someone who enjoys working with animals and people and wants to build hands‑on veterinary skills while being part of a collaborative urgent care team.

Veterinary Assistant experience is welcome, but it is not required. If you bring a strong work ethic, reliability, a willingness to learn, and a genuine interest in

Qualifications

• One year of customer service experience preferred; we are willing to train the right candidate.
• Comfortable working in a fast-paced, highly collaborative environment.
• Commitment to developing positive, long-term relationships with colleagues, clients, and the community.
• Detail-oriented with strong organizational and time management skills.
• Strong communication and customer service skills.
• Fluent English speaking and reading skills required.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate clients about hospital services and practices.
• Process client check-ins promptly and efficiently.
• Schedule and check in appointments while responding to client requests.
• Process patient admissions and discharges accurately and schedule follow-up appointments as needed.
• Prepare invoices and process payments accurately.
• Answer multiple phone lines promptly and professionally and direct calls appropriately.
• Assist with administrative responsibilities, including scanning, faxing, and emailing.
• Provide a high level of client service while supporting pets and their families during urgent veterinary visits.
• Collaborate closely with the medical team to support an efficient, compassionate client and patient experience.

Skills

Customer service

Communication

Time management

Organization

Teamwork

Fluent English

Job description

Ethos Veterinary Urgent Care in Nashua, NH is hiring a Veterinary Assistant / Veterinary Receptionist to support patients and clients. This hybrid role is a great opportunity for someone who enjoys working with animals and people and wants to build hands‑on veterinary skills while being part of a collaborative urgent care team.

Veterinary Assistant experience is welcome, but it is not required. If you bring a strong work ethic, reliability, a willingness to learn, and a genuine interest in