Vertical Account Manager, Hospitality, Spectrum Business

Spectrum; Cerritos (CA); In loco; USD 57.000 - 114.000; Tempo pieno

Descrizione del lavoro

Spectrum, a leading communications provider, seeks a Vertical Account Manager, Hospitality to manage enterprise accounts, drive revenue, and serve as the primary advocate for customers.

Role requires experience with billing systems (ICOMS/CSG) and Salesforce, plus strong English communication and a willingness to travel 30%. Louisiana travel is not specified; local travel in California implied by location.

Competenze

• High school diploma or GED from an accredited program.
• Bachelor’s degree in business or equivalent combination of education and experience preferred.
• Experience with billing systems such as ICOMS or CSG.
• Experience using Salesforce for account management and opportunities.
• Excellent communication in English and professional presentation skills.

Mansioni

• Proactively manage a portfolio of enterprise accounts with regular reviews.
• Meet or exceed sales quotas and renewals by identifying opportunities.
• Advocate for customers, ensuring satisfaction across Spectrum departments.
• Collaborate with internal teams to resolve issues and maintain records.
• Monitor contracts and ensure regulatory compliance and renewal processes.
• Assist Collections as needed and stay updated on pricing and promotions.
• Stay informed about Spectrum processes and order entry through training.

Conoscenze

English communication

Sales discipline

Travel readiness

CRM knowledge

Billing systems

Microsoft Office

Formazione

High school diploma or GED

Bachelor’s degree in business or related field

Strumenti

Salesforce

ICOMS/CSG

MS Word/Excel/PowerPoint

Descrizione del lavoro

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking to build lasting partnerships while driving business growth? As a Vertical Account Manager, Hospitality at Spectrum Business, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, you will ensure customers receive the best possible service and support, directly impacting Spectrum's continued success in the enterprise market.

How You Will Make an Impact

• Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews
• Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities
• Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments
• Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases
• Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements
• Assist the Collections Department with account collections as needed
• Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training

Working Conditions

• Office environment
• 30% travel required

What You Will Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent from an accredited organization (GED)

Experience

• Previous experience with billing systems such as ICOMS or CSG
• Experience using Salesforce

Skills

• Read, write, speak and understand English
• Attendance at sales meetings and training sessions as required
• Ability to travel using a reliable personal vehicle, including in inclement weather
• Valid and active state driver’s license and safe driving record

Preferred Qualifications

Education

• Bachelor’s degree in a business-related field or equivalent combination of education, training and experience

Experience

• 5+ years of strategic account sales or management experience
• 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN
• Experience in Hospitality Sales

Skills

• Proven ability selling data, voice, cloud or video solutions and premise-based products
• Proficiency in Microsoft Word, Excel and PowerPoint

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $57,400.00 and $113,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $72,000.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.