Verrado Theatres and BackLot - Team Member

Harkins Theatres; Buckeye (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Harkins Theatres in Buckeye, AZ is seeking a Cinema and Entertainment Center Team Member (CECTM) to deliver the Ultimate Entertainment and an elevated guest experience through friendly, professional service. You will greet guests, communicate courteously, operate the Usher, Door, Concessions and Box Office areas, upsell items, sign guests up for our loyalty program, and keep the facility clean.

Applicants must be 16+, have or obtain a food handler’s card, and be able to work nights, weekends,

Qualifications

• Greet guests and provide friendly, helpful service.
• Able to communicate clearly with guests, management, and team members.
• Operate POS systems and assist with transactions and upselling.

Responsibilities

• Greet guests and establish a personal connection.
• Operate Usher, Door, Concessions, and Box Office areas.
• Maintain cleanliness of the facility across all areas.
• Sell/reload game cards, gift cards, merchandise, and handle guest services items.
• Sign guests up for loyalty program and assist with questions.
• Conduct redemption transactions at Prop Dept and manage lane reservations.

Skills

Customer service

Communication

POS operation

Cash handling

Teamwork

Job description

The Cinema and Entertainment Center Team Member (CECTM) is primarily responsible for providing the Ultimate Entertainment and an elevated guest experience through exceptional service and hospitality.

What You Will Be Doing:

• Greet guests and make them feel comfortable by establishing a personal connection.
• Communicate promptly, courteously, and effectively with all guests, management, and fellow team members.
• Be knowledgeable in the theatre brand and provide the Ultimate Entertainment experience by operating the Usher, Door, Concessions, and Box Office areas.
• Be knowledgeable about the BackLot brand, arcade equipment, and items sold to be able to answer questions, make recommendations, and upselling.
• Maintain the cleanliness of the entire facility, which includes the entryway, auditoriums, concession stand, restrooms, arcade games, bowling area, etc.
• Sell/reload game cards, gift cards, merchandise, and handle guest service items.
• Sign guests up for our loyalty program and answer questions.

• Conduct redemption transactions for guests at the "Prop Dept”.
• Utilize the point of sale (POS) system to reserve bowling lanes for guests and check in/out bowling shoes including sanitization.
• Host private events throughout the building.
• Operate the popcorn popper for service.
• Thank guests for visiting as they exit.

What We Are Looking For:

• Are at least 16 years of age.

• Required to obtain and maintain a current food handler’s card and/or food safety certification.
• Available to work nights, weekends, and holidays.

• Able to speak, read, write, and understand the primary language(s) used in the workplace and possess basic math skills, be fiscally responsible, and operate a point-of-sale system.

• Able to work in a fast-paced, loud environment, with multiple flashing lights, while in a standing position for extended periods of time.
• Capable of remaining calm and using good judgment and discretion in all situations.
• A professional image with an increased attention to detail, well organized and a desire to serve guests and enjoy working as part of a team.