Floor Staff Landmark Kendall Square Cinema

Landmark Theatres; Cambridge (MA); On-site; USD 19,000 - 28,000; Part time

Job summary

Landmark Theatres is seeking motivated Floor Staff to deliver exceptional guest experiences across Box Office, Concession, Usher, and Kitchen areas. You will help guests with seat selection, transactions, and theatre amenities while maintaining a safe, clean environment.

Candidates must be 16 or 18 depending on location, possess strong customer service, cash handling, and teamwork skills, and be available nights, weekends, and holidays.

Qualifications

• Must be at least 16 or 18 years old.
• Committed to providing exceptional customer service.
• Accurate cash handling and math skills.
• Must be available during peak business hours (Nights, Weekend, and Holidays).
• Ability to work in a fast-paced environment.
• Ability to interact with the public and provide high level of customer service.
• Ability to work independently.
• Ability to lift 50 pounds and stand for a long period of time.
• Attendance and dress code policy must be followed.
• Ability to operate various concession and kitchen equipment.

Responsibilities

• Greet and welcome each customer.
• Assist with movie/seat selection and answer general questions.
• Provide friendly and efficient service including answering questions and resolving customer concerns.
• Use point of sale system to process transactions and payments.
• Answer incoming phone calls and provide theatre information.
• Maintain cash drawer, passes, vouchers, refunds/exchanges, and inventory accuracy.
• Check and update marquee and displays.
• Be knowledgeable about amenities with each film.
• Assist customers with accessibility devices (hearing devices, captions).
• Box office, concession, and kitchen duties as staffing needs require.
• Open and close duties in assigned areas.
• Stock deliveries and inventory management.
• Comply with applicable food safety and alcohol service laws where applicable.
• Maintain cleanliness in lobbies, auditoriums, restrooms, and back of house areas.
• Assist customers with locating seats and ensuring correct auditorium.
• Monitor theatre access and safety during shows.
• Report safety and security concerns to management.
• Light janitorial support.

Skills

Customer service

Cash handling

Fast-paced environment

Communication

Reliability

Job description

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.

We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.

Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.

Essential job duties and responsibilities include, but not limited to:

Box office:

• Greet and welcome each customer
• Assist with movie/seat selection and answers general questions
• Provide friendly and efficient service including answering questions and resolving customer concerns
• Use point of sale system to accurately process transactions and payments
• Answer incoming phone calls and provide general theatre information
• Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory
• Checks and updates marquee and displays
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Concession:

• Greet and welcome each customer
• Upselling and suggestive selling concession items with each transaction
• Use point of sale system to accurately process transactions and payments
• Operating and maintaining all concession and kitchen equipment
• Perform daily opening and closing duties in assigned areas
• Receiving and putting away deliveries (stock)
• Complies with city, state and federal food safety and alcohol service laws where applicable
• Knowledgeable of concession products and offerings
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Usher:

• Greet and welcome each customer
• Auditorium Announcements (greeting, promotions, and safety information)
• Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas
• Assist customers with locating a seat or their assigned seat
• Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
• Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)
• Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
• Light Janitorial support

Qualifications, Skills, and Abilities:

• Must be at least 16 or 18 years old
• Committed to providing exceptional customer service
• Accurate cash handling and math skills
• Must be available during peak business hours (Nights, Weekend, and Holidays).
• Ability to work in a fast-paced environment
• Ability to interact with the public and provide high level of customer service
• Ability to work independently
• Ability to lift 50 pounds and stand for a long period of time
• Ability to comply with attendance and dress code policy
• Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment