Venue Technology Supervisor - The Pavilion at Star Lake, Burgettstown, PA

Legends; Burgettstown (Washington County); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Venue Technology Supervisor to ensure seamless IT operations at a dynamic entertainment venue. This role is perfect for tech-savvy individuals who thrive in fast-paced environments and possess strong customer service skills. You will be responsible for supporting point-of-sale systems, providing desktop support, and collaborating with vendors to resolve technical issues. Your ability to adapt quickly to changing priorities and work flexible hours will be crucial in this position. If you are eager to contribute to a vibrant team in a lively atmosphere, this opportunity is for you!

Qualifications

• 1-3+ years of relevant work experience in IT support.
• Basic PC hardware knowledge and understanding of networking.
• Experience with Windows operating systems and Microsoft Office.

Responsibilities

• Provide event day setup and support for point-of-sale systems.
• Communicate effectively across all managerial levels.
• Diagnose software and hardware errors, and implement solutions.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Flexibility

Adaptability

Education

Bachelor’s degree in Computer Information Systems

Relevant industry certifications

Tools

Windows 2003/2008/2008R2

Microsoft Office Suite

TCP/IP Networking

Wireless LAN

Quest

Counterpoint

SQL Systems

Job description

Venue Technology Supervisor - The Pavilion at Star Lake, Burgettstown, PA

Job Category: Information Technology

Requisition Number: VENUE014845

Posted: February 5, 2025

Part-Time

Location

S&T Bank Music Park
Burgettstown, PA 15021, USA

Description

The Role

Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast-paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Responsibilities

1. Provide event day setup and support of multiple point-of-sale systems
2. Provide excellent desktop support services to internal staff
3. Work with vendors and service providers to resolve issues and implement changes
4. Communicate productively and professionally across all managerial levels
5. Work during most events being held at the facility (including late nights and weekends)
6. Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary
7. Initiate and implement improvements to areas of responsibility
8. Serve as building-wide point of contact on IT related matters
9. Conduct stadium walk-through to ensure all systems are operational prior to and during all events
10. Replace defective hardware before, during and after events
11. Diagnose software, firmware, & hardware errors and breakage, and execute solutions
12. Work with external vendors on support of proprietary systems
13. Track RMA’s of all equipment inbound and outbound for repairs
14. Maintain a thorough knowledge of the organization and adhere to all standards and practices
15. Perform other duties as assigned by IT Manager and Controller

Qualifications

1. Bachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education)
2. 1-3+ years of relevant work experience
3. Basic PC hardware knowledge
4. Good understanding of networking including TCP/IP, VLAN’s
5. Administration experience with Windows 2003, 2008, 2008R2 operating systems
6. Experience with wireless LAN concepts
7. Experience with Windows XP/Windows 7 and Microsoft Office Suite
8. Experience with virtual environments both servers and desktops
9. Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
10. Ability to adapt to environment changes immediately
11. Highly effective oral presentation and written communication skills
12. Must report to the stadium no less than 4 hours prior to each game/event, or as directed
13. Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)
14. Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
15. Knowledge and usage of wireless terminologies and security technologies
16. Knowledge in CAT5/6 crimping in different cable configurations (Making LAN cables)
17. Experience with Quest, Counterpoint or SQL systems
18. Exposure to event support or retail sales experience preferred but not required
19. Relevant industry certifications
20. Able to move fast and act on assigned duties
21. Ability to walk, stand, or sit for extended periods of time
22. Ability to reach, bend, stoop, wipe, push and pull
23. Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.