Venue Technology Assistant - Isleta Amphitheater

asmglobal; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

Legends Global in Albuquerque, NM seeks a capable technical support professional to provide level 1 and 2 assistance for point-of-sale systems and related hardware. The role requires proactive problem solving, brisk adaptation to event environments, and coordination with internal teams to keep venues fully operable.

Responsibilities include on-site hardware replacement, system diagnostics, and maintaining governance of safety policies and procedures during active events.

Qualifications

• Solid analytical and problem-solving skills; ability to organize, manage, and complete multiple tasks efficiently.
• Strong verbal and written communication and ability to work with diverse stakeholders.
• Ability to adapt to changing environments quickly.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems.
• Initiates and implements improvements to areas of responsibility.
• Conduct venue walkthroughs to ensure all systems are operational during events.
• Replace defective hardware before, during and after events.
• Diagnose software, firmware and hardware errors and breakages.
• Maintain thorough knowledge of the organization and adhere to standards and practices.

Skills

Analytical thinking

Problem solving

Communication skills

Microsoft Office

Stamina

Safety awareness

Job description

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Qualifications

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
• Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.