Venue Technician - Chicago

F1 Arcade; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

F1 Arcade in Chicago is hiring a Venue Technician to support technical operations and troubleshoot various systems, including racing simulators and AV equipment. You'll maintain equipment performance to ensure an exceptional experience for guests.

The ideal candidate will have 1-2 years of relevant technical support experience, strong communication skills, and a team-oriented attitude, all while adhering to F1 Arcade's Core Values.

Qualifications

• At least one to two years of hands-on technical support experience in a fast-paced environment.
• Ability to troubleshoot and resolve issues efficiently during live operations.
• Reliable, detail-oriented, able to manage multiple tasks while maintaining high standards.

Responsibilities

• Support day-to-day technical operations of the venue.
• Maintain and troubleshoot racing simulators and AV equipment.
• Assist with daily upkeep of the venue including lighting checks and repairs.

Skills

Technical support experience

AV systems troubleshooting

Communication skills

Detail-oriented

Team player

Job description

Job Title

Venue Technician

Location

Chicago

Reporting to

Technology Manager

Position Overview

As a Venue Technician, you play a key role in supporting the day-to-day technical operations of the venue. Reporting to the Technology Manager, your main responsibility is to help maintain and troubleshoot our racing simulators, AV equipment, and other venue systems to ensure everything runs smoothly for our guests and team. You’ll be hands‑on in identifying and resolving technical issues quickly, helping to deliver an exceptional experience for everyone in the venue.

Technical Support

Carry out routine checks and basic maintenance on all key technical systems to ensure optimal performance and minimal downtime. This includes simulators, PCs, laptops, printers, radios, Point‑of‑Sale (POS) systems, and other on‑site technology. You’ll troubleshoot minor issues, and when more complex problems arise you will escalates to the Technology Manager or external engineers to maintain a seamless guest experience.

Facility Maintenance

Assist with daily upkeep of the venue—lighting checks, touch‑up painting, basic repairs, and cleanliness inspections. Report any issues requiring further attention and work with the Facilities team to ensure a safe, clean, and well‑maintained environment.

Key Areas of Responsibility

• Carry out routine checks and basic maintenance on all key technical systems to ensure optimal performance and minimal downtime. This includes simulators, PCs, laptops, printers, radios, POS systems, and other on‑site technology.
• Troubleshoot minor technical issues and escalates more complex problems to the Technology Manager or external engineers when needed.
• Support the setup, testing, and monitoring of systems in coordination with the Technology Manager and external tech partners.
• Help ensure all systems are performing as expected during venue operations.
• Assist with the daily upkeep of the venue, including lighting checks, touch‑up painting, basic repairs, and cleanliness inspections. Report any issues needing further attention.
• Keep the Technology Manager updated on technical or facility‑related issues.
• Accurately log incidents, maintenance activity, and any repairs or replacements completed.
• Help train and guide team members on the correct use of simulators and basic troubleshooting steps.
• Provide frontline support during busy periods or events.
• Assist with event setup and support audio/visual requests as needed.
• Monitor usage of technical supplies and equipment, restock essential items, and assist with inventory checks.
• Report low stock or equipment needs to the Technology Manager.
• Carry out basic audits and regular system checks to ensure equipment is functioning safely and reliably.
• Report findings and follow up on issues as directed.

Skills Required

• At least one to two years of hands‑on technical support experience in a customer‑facing, fast‑paced environment (e.g., hospitality, events, entertainment, or leisure).
• Comfortable working with AV systems, simulators, or interactive technology, with the ability to troubleshoot and resolve issues efficiently during live operations.
• Strong team player with good communication skills; able to take direction, support colleagues, and work closely with management and external partners.
• Reliable, detail‑oriented, and able to manage multiple tasks while maintaining a high standard of work and safety in a busy venue.
• Ability to consistently demonstrate F1 Arcade Core Values.

Pursuit of Excellence

• Positive Energy
• Integrity
• Team Spirit

Basic Physical Requirements

Team members must be able to perform the duties of the venue. Duties include frequent sitting for short periods, talking via cloud‑based video conferencing and phone, and manipulating objects constantly. Additional requirements include lifting to 10 pounds constantly and up to 50 pounds as required, lifting from floor to shoulder constantly and overhead infrequently, twisting and reaching frequently, grasping objects to move or manipulate constantly, working in hot then cold environments for extended periods, standing and walking for extended periods, frequent hand washing and sanitation, and the ability to use knives, slicing equipment, and other food preparation equipment. Team members must be able to communicate with guests and other team members and manipulate handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.