Venue Technician - Chicago

F1® Arcade; Chicago (IL); On-site; USD 27,552 - 33,062; Full time

Job summary

F1® Arcade in Chicago is seeking a Venue Technician to ensure a smooth operation of technical systems in a fast-paced environment. The role involves troubleshooting and maintaining simulators, AV equipment, and coordinating with the Technology Manager.

Candidates should have 1-2 years of experience in technical support, strong team collaboration skills, and the ability to work effectively under pressure. The position offers a salary between $20 and $24 per hour, along with opportunities for growth within the team.

Qualifications

• 1-2 years of hands-on technical support experience in a fast-paced environment.
• Comfortable working with AV systems and simulators.
• Strong communication skills and team collaboration.

Responsibilities

• Perform routine checks and maintenance on technical systems.
• Assist with setup and monitoring of systems during operations.
• Support daily upkeep of the venue and communicate issues.

Skills

Technical support experience

Troubleshooting AV systems

Team collaboration

Attention to detail

Job description

Job Title

Venue Technician

Location

Chicago

Reporting To

Technology Manager

Position Overview

As a Venue Technician, you play a key role in supporting the day‑to‑day technical operations of the venue. Reporting to the Technology Manager, your main responsibility is to help maintain and troubleshoot our racing simulators, AV equipment, and other venue systems to ensure everything runs smoothly for our guests and team. You’ll be hands‑on in identifying and resolving technical issues quickly, helping to deliver an exceptional experience for everyone in the venue.

Key Areas of Responsibility

Technical Support & Maintenance

• Carry out routine checks and basic maintenance on all key technical systems to ensure optimal performance and minimal downtime. This includes simulators, PCs, laptops, printers, radios, Point of Sale (POS) systems, and other on‑site technology.
• Troubleshoot minor issues and escalates more complex problems when needed.

System Coordination Assistance

• Support the setup, testing, and monitoring of systems in coordination with the Technology Manager and external tech partners.
• Help ensure all systems are performing as expected during venue operations.

Facilities Support

• Assist with the daily upkeep of the venue, including lighting checks, touch‑up painting, basic repairs, and cleanliness inspections.
• Report any issues needing further attention and work with the Facilities team to ensure a safe, clean, and well‑maintained environment.

Communication & Logging

• Keep the Technology Manager updated on technical or facility‑related issues.
• Accurately log incidents, maintenance activity, and any repairs or replacements completed.

Team Support & Knowledge Sharing

• Help train and guide team members on the correct use of simulators and basic troubleshooting steps.
• Provide frontline support during busy periods or events.
• Assist with event setup and support audio/visual requests as needed.

Stock & Equipment Tracking

• Monitor usage of technical supplies and equipment, restock essential items, and assist with inventory checks.
• Report low stock or equipment needs to the Technology Manager.

Routine Checks & Audits

• Carry out basic audits and regular system checks to ensure equipment is functioning safely and reliably.
• Report findings and follow up on issues as directed.

Skills Required

• Experience: At least one to two years of hands‑on technical support experience in a customer‑facing, fast‑paced environment (e.g., hospitality, events, entertainment, or leisure).
• Technical Operations: Comfortable working with AV systems, simulators, or interactive technology, with the ability to troubleshoot and resolve issues efficiently during live operations.
• Team Collaboration: Strong team player with good communication skills; able to take direction, support colleagues, and work closely with management and external partners.
• Attention to Detail & Organization: Reliable, detail‑oriented, and able to manage multiple tasks while maintaining a high standard of work and safety in a busy venue.
• Ability to consistently demonstrate F1 Arcade Core Values.

Basic Physical Requirements

When working at an F1 Arcade venue, Team Members must be able to perform the duties of that venue. The team members will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.
Additional requirements will include lifting to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently. Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. FREQUENT hand washing and sanitation is required. The ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary: $20 - $24 per hour