Venue Technician

Level99 Entertainment; Natick (MA); On-site; USD 30,307 - 37,195; Full time

Job summary

Join Level99 Entertainment as a Venue Technician to enhance the gameplay experience by maintaining and repairing attractions in Natick, Massachusetts. You'll be responsible for troubleshooting electro-mechanical systems, maintaining facility elements, and upholding safety and cleanliness standards.

The ideal candidate will have strong technical skills and a proactive approach, ensuring a joyful experience for guests while working in a fast-paced environment. The position offers flexibility with pay between $22 to $27 per hour.

Qualifications

• Highly organized with strong attention to detail.
• Ability to prioritize, multitask, and work calmly under pressure.
• Operational knowledge of technical equipment, including rigging and lighting.
• Experience with the safe operation of power tools and electricity.

Responsibilities

• Troubleshoot electro-mechanical systems and maintain attractions.
• Repair and maintain facility elements using various materials.
• Perform preventative maintenance and weekly inspections.
• Ensure guest safety and uphold brand standards.

Skills

Attention to detail

Ability to work flexible hours

Operational knowledge of technical equipment

Strong verbal communication skills

Experience with power tools

Education

High school education or equivalent

Tools

Google Suite (Docs, Sheets, Slides)

Job description

Overview

The Venue Technician (“Venue Tech”) works closely with the Venue Technician Lead to deliver a best-in-class gameplay experience for Level99 guests. You will work hand‑on to maintain, repair, improve, and replace Level99’s attractions and entertainment facilities, ensuring a safe, clean, and well‑maintained venue.

A Level99 Venue Tech demonstrates honesty, personal integrity, a joyful and positive approach to challenges, humility over a need to be right, and consistently acts as if they are the owner and operator of the venue.

Responsibilities

• Troubleshoot electro‑mechanical systems, sets, wiring, facilities items, and other systems throughout the venue.
• Repair and maintain Level99’s facility and attraction elements, using skills/techniques that may include:
• Expert craftsmanship in materials such as wood, metal, plastics, etc.
• Painting, surfacing, and refinishing, including decorative and scenic elements.
• Practical wiring of electro‑mechanical devices and systems.
• Troubleshooting PCs, networks, micro‑controllers, and other electronic equipment.
• Maintain up‑to‑date knowledge of safe and efficient use of all relevant shop hand and power tools.
• Study and interpret shop drawings, sketches, wiring diagrams, and other design documents.
• Have a working knowledge of general facility maintenance practices such as plumbing, HVAC, wiring, etc.
• Assist in updating and maintaining documentation, procedures, and the attraction maintenance log to ensure proper, efficient, and safe operation of the attractions and the entertainment space as a whole.
• Keep individual workspaces, and the building as a whole, clean, organized, and efficient.
• Perform preventative maintenance and weekly inspections/upkeep for Level99 attractions as needed.
• Maintain an organized, prioritized, continuously updated personal task list with estimated completion dates.
• Research, specify, and purchase products and solutions for recurring venue maintenance items.
• Prioritize personal safety and the safety of coworkers and guests day‑to‑day.
• Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, graphic design, and display standards, as well as environmental cleanliness and organization.
• Ensure guest safety within the venue by continuously monitoring and addressing any foreseeable risks to guests’ health and welfare.
• Take initiative, see what needs to be done, and assemble the resources to accomplish self‑determined goals, continually pursuing improvement of guest experience and venue performance.
• Follow the direction of supervisors and manage time effectively.
• Maintain a positive, upbeat, pro‑active attitude and inspire the same in fellow team members.
• Occasional travel to help open new venues.
• Other duties as assigned.

Must‑Have Skills

• Highly organized with strong attention to detail.
• Ability to work a flexible schedule based on business needs, including days, nights, weekends, holidays, and emergency responsiveness.
• Ability to work ten‑hour‑plus shifts and stand, sit, squat, or walk for extended periods; walk up and down stairs/ladders; read/interpret technical manuals and instructions.
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds.
• Ability to prioritize, multitask, work calmly and effectively with a leader under tight deadlines, manage multiple projects, and work in a fast‑paced, deadline‑oriented environment.
• Ability to work well under pressure and complete assigned tasks during operating hours while guests are present.
• Operational knowledge of technical equipment, including rigging, carpentry, sound, and lighting.
• Experience with the safe operation of power tools, hand tools, ladders, lifts, and electricity.
• Strong verbal communication skills.
• High integrity and professionalism.
• High school education or equivalent.
• Ability to understand and embrace new technology, with specific knowledge of Google Suite (Docs, Sheets, Slides, etc.).
• Positive, joyful, upbeat, and energetic attitude.
• Willingness to roll up your sleeves and get into the details as a team player with a get‑things‑done proactive attitude.

Benefits

$22 – $27 an hour

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in areas that are new.

Fit

• Like to laugh, would be described as a low‑maintenance, low‑drama person, and have a tendency to have a bit of fun while you work.
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job.
• Are just a little bit obsessive about getting the details right the first time.
• Have a high energy personality, are typically smiling, and like to get it done now.

Level99 is an E‑Verify employer.