Venue Technician

Level99; Natick (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Level99 is looking for a Venue Technician to ensure a high-quality gameplay experience for guests. This role involves working closely with the Technician Lead to perform maintenance and repairs on attractions, including troubleshooting electro-mechanical systems and ensuring safety and cleanliness throughout the venue.

The successful candidate will demonstrate strong attention to detail, effective communication skills, and a proactive attitude while performing duties in a fast-paced environment. Occasional travel may be required.

Qualifications

• Ability to troubleshoot electro-mechanical systems and general facility maintenance.
• Experience in using hand and power tools safely.
• Strong verbal communication skills and high integrity.

Responsibilities

• Troubleshoot and repair systems throughout the venue.
• Perform preventative maintenance and inspections on attractions.
• Maintain cleanliness and organization of workspaces.

Skills

Electro-mechanical troubleshooting

Facility maintenance

Attention to detail

Power tools operation

Communication skills

Education

High school education or equivalent

Tools

Google Suite

Hand tools

Power tools

Job description

OVERVIEW

The Venue Technician ("Venue Tech") works closely with the Venue Technician Lead to ensure a best-in-class gameplay experience for Level99 guests. You will work in the trenches, hands‑on, to assist with the maintenance, repair, improvement, and replacement of Level99’s attractions and Entertainment facilities. The Venue Technician is passionate about getting the details right, meeting guest needs before being asked, and ensuring a safe, clean and well‑maintained venue.

A Level99 Venue Tech has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to "be right," and in all things acts as though you are the Owner and Operator of their venue.

RESPONSIBILITIES AND QUALIFICATIONS

• Troubleshoot electro‑mechanical systems, sets, wiring, facilities items and other systems throughout the venue.
• Repair and maintain Level99’s facility and attraction elements, using skills/techniques that may include expert craftsmanship in a variety of materials including wood, metal, plastics, etc., painting, surfacing, and refinishing, including decorative and scenic elements, practical wiring of electro‑mechanical devices and systems, troubleshooting of PCs, networks, micro‑controllers, and other electronic equipment.
• Maintain up to date knowledge in the safe and efficient use of all relevant shop hand and power tools.
• Study and interpret shop drawings, sketches, wiring diagrams, and other design documents.
• Have a working knowledge of general facility maintenance practices such as plumbing, HVAC, wiring, etc.
• Assist in updating and maintaining documentation, procedures, and the attraction maintenance log to ensure the proper, efficient, and safe operation of the attractions and the Entertainment space as a whole.
• Keep individual workspaces, and the building as a whole, clean, organized, and efficient.
• Perform preventative maintenance and weekly inspections/upkeep for Level99 attractions as needed.
• Maintain an organized, prioritized, continuously updated, personal task list, with estimated completion dates.
• Research, specify, and purchase products and solutions for recurring venue maintenance items.
• Prioritize personal safety and the safety of coworkers and guests in the day‑to‑day execution of duties.
• Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, graphic design, and display standards, as well as environmental cleanliness and organization.
• Ensure guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guests’ health and welfare.
• Take initiative, seeing what needs to be done and assembling the resources to accomplish self‑determined goals, in continual pursuit of improvement of our guest experience and venue performance.
• Follow the direction of supervisors and manage time effectively.
• Maintain a positive, upbeat, pro‑active attitude and inspire the same in fellow team members.
• Occasional travel to facilitate the opening of new venues.
• Other duties, as assigned.
• Highly organized with strong attention to detail.
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness to pressing technical issues as required.
• Able to work ten‑hour-plus shifts, plus ability to stand, sit, squat, or walk for extended periods, walk up and down stairs/ladders, and read/interpret technical manuals and instructions.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Ability to prioritize, multi‑task, calmly and effectively work with a leader under tight deadlines, manage multiple projects, and work in a fast‑paced, deadline‑oriented environment.
• Ability to work well under pressure and complete assigned tasks during operating hours, while in the midst of guests.
• Operational knowledge of technical equipment inclusive of rigging, carpentry, sound, and lighting.
• Experience with the safe operation of power tools, hand tools, ladders, lifts, and electricity.
• Strong verbal communication skills.
• High integrity and professionalism.
• High school education or equivalent.
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, the Google Suite (Docs, Sheets, Slides, etc.).
• A positive, joyful, upbeat and energetic attitude.
• Willingness to "roll up your sleeves" and get into the details as a team player with a "get things done" proactive attitude.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work.
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job.
• Are just a little bit obsessive about getting the details right the first time.
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now."

Level99 is an E-Verify employer.