Venue Sales Manager

Chateau Nouvelle; Houston, Northern (TX, KY); Hybrid; USD 55,000 - 60,000; Full time

Job summary

Chateau Nouvelle seeks a Venue Director to lead the venue’s sales, client relations, and day-to-day operations. The role combines sales leadership with team development to ensure exceptional guest experiences and high-performance outcomes.

The ideal candidate balances sales focus with people management, guest relations, and operations, driving revenue while maintaining high venue standards and service quality.

Qualifications

• Experience in sales and team management.
• Experience in the wedding or events industry is highly preferred, with additional value placed on backgrounds in team management and sales experience

Responsibilities

• Lead the venue’s sales efforts and drive achievement of monthly and annual booking goals.
• Monitor lead, tour, conversion, and booking performance.
• Coach and develop team members to improve sales performance and conversion rates.
• Lead sales meetings, training, and ongoing development.
• Identify opportunities for promotions, upsells, and additional revenue.
• Step in to conduct tours and support sales activity during high-volume periods.
• Provide day-to-day leadership, direction, and accountability for the venue team.
• Train, coach, and develop Venue Concierges.
• Conduct performance reviews and address areas requiring additional training or improvement.
• Create a positive, accountable, and collaborative team culture.
• Maintain Venue Concierge staff schedules and coordinate staffing needs with other departments.

Skills

Sales leadership

Team management

Job description

Interested in joining our team? We’re actively interviewing for this position and expect to make a hiring decision soon. We encourage qualified candidates to apply promptly for consideration!

POSITION OVERVIEW:

The Venue Director is responsible for the overall performance, client experience, and day-to-day leadership of the venue. This is a hands‑on leadership position that oversees the sales and client-facing team, ensures events and clients are properly supported, maintains venue standards, and works closely with other departments to keep the property operating at a high level.

The ideal Venue Director is a strong leader and problem-solver who can balance sales, people management, client relationships, and operational priorities while maintaining an exceptional guest experience.

KEY RESPONSIBILITES:

Lead the venue’s sales efforts and drive achievement of monthly and annual booking goals.

Monitor lead, tour, conversion, and booking performance.

Coach and develop team members to improve sales performance and conversion rates.

Lead sales meetings, training, and ongoing development.

Identify opportunities for promotions, upsells, and additional revenue.

Step in to conduct tours and support sales activity during high-volume periods.

Provide day-to-day leadership, direction, and accountability for the venue team.

Train, coach, and develop Venue Concierges.

Conduct performance reviews and address areas requiring additional training or improvement.

Create a positive, accountable, and collaborative team culture.

Maintain Venue Concierge staff schedules and coordinate staffing needs with other departments.

Recognize team successes and proactively address morale or performance concerns.

Client Experience

Ensure clients receive timely, professional, and high-quality communication throughout their planning journey.

Oversee client planning milestones and ensure important deadlines, payments, documents, and meetings are completed.

Serve as the escalation point for complex or dissatisfied clients.

Work with clients and leadership to resolve concerns and restore client satisfaction when issues arise.

Anticipate potential problems before they affect the client’s experience.

Maintain a high standard of service from the initial tour through the completion of the event.

Event & Venue Oversight

Maintain awareness of upcoming events and ensure each event is properly prepared for execution.

Confirm important event details, documents, floor plans, vendor requirements, staffing needs, and client requests are completed.

Collaborate with Operations and other departments to ensure teams have the information needed to execute events successfully.

Attend events when necessary to evaluate the client experience and venue standards.

Assist with unusual or complex event requests and situations.

Remain available for escalation in the event of urgent event-related issues.

Venue Standards & Facility Oversight

Ensure the property is consistently tour-ready, client-ready, and presented according to company standards.

Identify maintenance, repair, cleanliness, and facility needs and communicate them to the appropriate department.

Regularly evaluate opportunities to improve the tour and guest experience.

Ensure the venue is properly reset and prepared following events.

Systems, Processes & Administration

Maintain accurate client, booking, event, and sales information across company systems.

Ensure calendars, client files, contracts, invoices, floor plans, vendor documentation, and internal tracking systems remain accurate and organized.

Monitor team compliance with company processes and procedures.

Identify opportunities to improve workflows and internal efficiency.

Implement new processes and train team members as procedures evolve.

Support reporting related to bookings, revenue, event performance, and other venue KPIs.

Serve as a primary communication link between the venue team and Operations, Marketing, Bar, Accounting, and other departments.

Communicate upcoming event needs, staffing requirements, facility concerns, promotions, and unique client requests.

Partner with Marketing on lead generation, promotions, open houses, styled shoots, and venue content.

Collaborate with Operations to continuously improve event execution and guest satisfaction.

Participate in networking and initiatives that strengthen the venue’s reputation and business.

WHAT SUCCESS LOOKS LIKE:

A successful Venue Director creates a venue where:

Sales goals are consistently pursued and achieved.

Clients feel supported, informed, and valued.

Team members understand expectations and are continually improving.

Events are thoroughly prepared before event day.

Problems are identified and resolved proactively.

Departments communicate effectively with one another.

The property consistently reflects the company’s standards.

Systems, processes, and client records remain organized and accurate.

Leadership has clear visibility into the performance and needs of the venue.

IDEAL CANDIDATE:

The ideal candidate is:

A confident and supportive leader.

Highly organized and detail-oriented.

Comfortable managing both people and performance.

Sales-minded and motivated by measurable goals.

An excellent communicator with strong client-service instincts.

Calm and solutions-focused when handling difficult situations.

Comfortable holding team members accountable while also coaching and developing them.

Able to prioritize effectively in a fast-paced event environment.

Proactive rather than reactive.

Willing to step in wherever needed to support the venue and team.

The Venue Director should ultimately operate with an ownership mentality — understanding the entire venue, recognizing what needs attention, and taking responsibility for ensuring the team, clients, events, and property are positioned for success.

CULTURE FIT EXPECTATION:

Demonstrates a strong work ethic and a commitment to going above and beyond, consistently matching the team’s dedication and effort

Fosters a positive, collaborative team environment by promoting open communication, support, and a shared commitment to excellence

Maintains a solutions-focused mindset, even in high-stress or complex situations

Approaches each event with resilience and energy and stays focused on delivering a positive client experience

EXPERIENCE:

Experience in sales and team management.

Experience in the wedding or events industry is highly preferred, with additional value placed on backgrounds in team management and sales experience

JOB TYPE:

Full-time (40-50 hours weekly depending on season)

Salary and Commission (Base range $55K-60K not including bonus opportunities)

Chateau Nouvelle is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds to apply.