Venue - Guest Services Staff

Live Nation Entertainment; Town of Somerset (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service member to enhance customer experiences. In this role, you will be the first point of contact, providing essential information and resolving inquiries while ensuring customer satisfaction. Your ability to adapt to diverse customer needs and maintain a positive environment is crucial. This position offers a dynamic work atmosphere where teamwork and effective communication are key. If you are passionate about delivering exceptional service and contributing to a sustainable venue, this opportunity is perfect for you.

Qualifications

• 2+ years in customer service preferred with strong communication skills.
• Ability to handle customer inquiries and resolve complaints effectively.

Responsibilities

• Provide exemplary customer service and resolve inquiries or complaints.
• Maintain records of customer interactions and assist in venue sustainability.

Skills

Customer Service

Communication Skills

Problem-solving

Teamwork

Strategic Thinking

Education

High School Diploma or equivalent

Job description

Job Summary:

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:

1. Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
2. Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
3. Refer unresolved customer grievances to designated departments for further investigation.
4. Solicit sales of new or additional services or products.
5. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
6. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
7. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
8. Partner with fellow crew members at the end of show to close the venue - this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
9. Other tasks as assigned by the Guest Services Manager.

This position starts at $14.00 per hour.

Qualifications:

1. High School Diploma or equivalent.
2. At least 2 years in Customer Service and communications suggested.
3. Strong strategic thinking and creative problem-solving skills.
4. Excellent verbal, written and interpersonal communication skills.
5. Acute sense of judgment, tact and diplomacy.
6. A strong sense of teamwork and ability to execute programs.
7. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.