Venue Director II - Audio Visual, Event Technology

Pinnacle Live; Burlingame (CA); On-site; USD 85,000 - 97,000; Full time

Job summary

An established industry player is seeking a Venue Director II to lead event management and ensure top-tier customer service. This role involves overseeing venue operations, maintaining profitability, and fostering strong relationships with partners. The ideal candidate will have a strong management background in the audio-visual or hospitality sectors, showcasing excellent communication and leadership skills. Join a dynamic team committed to delivering unforgettable live event experiences and enjoy a supportive environment that values diversity and inclusion.

Benefits

Performance-based incentive plans

Generous time off

401k with contribution match

Health, vision, and dental insurances

Qualifications

• 5+ years of management experience in AV or hospitality preferred.
• Excellent communication skills to foster long-term relationships.

Responsibilities

• Manage venue profitability and achieve sales and operations goals.
• Lead Operations team for efficient event execution and customer service.

Skills

Management Skills

Customer Service

Communication Skills

Technical Aptitude

Interpersonal Skills

Organizational Skills

Education

High School Graduate or equivalent

5 years of management-level experience

Tools

Computer Hardware

Computer Software

Job description

Description

Venue Director II

$85,000-$97,000

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challengestodeliver unforgettable hospitality and live event experiences.

Job Summary:

The Venue Director IIis responsible forsuccessfully managingtheir assigned venue. They will beresponsible for maintaining profitabilityandachieving sales and operations goals while providingbest-in-classcustomer service to all stakeholders,including hotel partners,clients,and team members.In addition, theVenue Director II will create a culture of achievement, support diversity, pursue continuous improvement,and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Essential Functions:

• Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
• Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.
• Responsibilities will include hiring, interviewing, and training team members, planning and assigning, coaching, mentoring, directing work, appraising performance and rewarding, and disciplining team members.
• Addressing complaints and resolving problems
• Review P&L to ensure profitability; manage expenses by utilizing available resources and implement cost control measures where necessary.
• Maintain inventory integrity, ensuring quality, functionality, organization, security, and availability
• Maintain a working knowledge of industry trends, tools, and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables
• Ensure timely processing of billing and invoices; enforces compliance with all financial management SOP's.
• Ensure timely payment of all payables and completion of all reporting
• Provides Sales Manager with the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle.
• Train, manage and develop team in accordance with company SOPs facilitating elevated customerservice standards, employee growth, and a culture of achievement.
• Effectively utilizes applicable company computer systems and continually works toward updating and improving systems and technical skills.
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned.

Education & Experience:

• High School Graduate or equivalent
• Five(5) years of management-level experience in the audio-visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships (with internal teams and external partners)

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation
• Professional appearance

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Benefits:

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is anE-verifyand Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion,belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.