Venue Box Office

Live Nation Entertainment Inc; Wilmington (DE); On-site; USD 19,000 - 25,000; Full time

Job summary

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This role supports on-site guest services and night-of-show operations at events in the Wilmington area.

The ideal candidate is customer-focused, with basic Microsoft Office skills, cash handling experience, and a flexible schedule including nights and weekends.

Qualifications

• Knowledge of Cash Handling.
• Knowledge of Phone & In Person Customer Service.
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.).
• Flexible schedule (days/nights, weekends and holidays).
• Tolerance of all cultures, music and art forms.
• High School Diploma.

Responsibilities

• Prompt, courteous and knowledgeable customer service both in person and over the phone.
• Facilitate night of show Will Call & Guest List Operations.
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.).
• Work with Guest Services/Operations on any ADA requirements.
• Providing knowledge of upcoming events & upgrades available.
• Knowledgeable on the events culture and genre.
• Providing positive energy.
• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures.
• Follow standards and processes for ticket types, ancillary events and qualifiers.
• Maintain call center phone system, and keep all current phone menus and calendars of events.
• Assist in maintaining Box Office cleanliness.

Skills

Cash Handling

Phone & In Person Customer Service

Microsoft Office (Outlook/Excel)

Flexible schedule

Cultural adaptability

Education

High School Diploma

Tools

Ticketmaster host system

Job description

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately10,000 clientsworldwide. Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than 50,000 events annually fornearly 7,000artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. Foradditionalinformation, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forwardthinkingand committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Customer Service

• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show Will Call & Guest List Operations
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy

Financial / Sales

• Balancing and reconciling daily/nightly ticket sales
• Selling tickets for current and future events, upgrades, and ancillary products
• Assist Manager/Supervisor in reconciliation of ticket stock
• Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assisting Manager & Supervisor with internal Ticket Orders and Reports
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

Other Responsibilities

• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Maintain call center phone system, and keep all current phone menus and calendars of events
• Assist in maintaining Box Office cleanliness
• Follow dress code policy – work uniform
• Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
• Collecting, storing and tracking Lost & Found as necessary
• Assist Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensure compliance with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required:

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

Preferred:

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growingbusinesswe will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress andgrooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,intersectionality,orany other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair ChanceOrdinanceand the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunitiestoqualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited toidentifyreasonable accommodations that can be made toassistthemto performthe essential functions of the position theyseek. Any applicant who requiresan accommodationin order toperform the essential functions of the job should contact a Human Resources Representative to request the opportunity toparticipateina timelyinteractive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job.