Venue Box Office

Live Nation, Inc; Wilmington, Northern (NC, KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Live Nation Entertainment in Wilmington, NC is seeking a customer service professional to support night-of-show operations and Will Call, ensuring smooth entry for guests and accurate ticket handling.

You will balance daily ticket sales, process upgrades and ancillary products, assist with ADA needs, and collaborate with Premium/VIP teams on nightly upgrades, while maintaining logs and a positive energy.

Qualifications

• High School Diploma required.
• Demonstrated cash handling and in-person customer service experience.
• Basic Microsoft Office skills (Outlook, PowerPoint, Excel).
• Flexible schedule including nights, weekends, and holidays.
• Tolerance for all cultures, music, and art forms.

Responsibilities

• Provide courteous customer service in person and by phone.
• Process Will Call and Guest List operations during shows.
• Troubleshoot night-of-show issues (transfers, barcodes, account problems).
• Assist ADA-related requirements with Guest Services/Operations.
• Sell tickets, upgrades, and ancillary products; balance daily sales.
• Distribute daily ticket counts to artist representatives and assist with pricing initiatives.
• Maintain Box Office cleanliness and up-to-date calendars.
• Follow opening/closing procedures and update relevant logs.

Skills

Cash Handling

In-Person Customer Service

Attention to Detail

Education

High School Diploma

Tools

Outlook

Excel

PowerPoint

Ticketmaster Host System

Job description

Job Summary: WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Customer Service Prompt, courteous and knowledgeable customer service both in person and over the phone. Facilitate night of show Will Call & Guest List Operations. Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.). Work with Guest Services/Operations on any ADA requirements. Providing knowledge of upcoming events & upgrades available. Knowledgeable on the events culture and genre. Providing positive energy. Financial / Sales Balancing and reconciling daily/nightly ticket sales. Selling tickets for current and future events, upgrades, and ancillary products. Assist Manager/Supervisor in reconciliation of ticket stock. Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable. Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives. Assisting Manager & Supervisor with internal Ticket Orders and Reports. Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Other Responsibilities: Daily operations on Ticketmaster host system for sales and other tasks. Following opening and closing shift procedures. Follow standards and processes for ticket types, ancillary events and qualifiers. Maintain call center phone system, and keep all current phone menus and calendars of events. Assist in maintaining Box Office cleanliness. Follow dress code policy – work uniform. Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.). Collecting, storing and tracking Lost & Found as necessary. Assist Manager & Supervisor in any tasks as they arise. Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs. Ensure compliance with ADA ticket laws.

WHAT THIS PERSON WILL BRING

Required: Knowledge of Cash Handling Knowledge of Phone & In Person Customer Service Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.) Flexible schedule (days/nights, weekends and holidays) Tolerance of all cultures, music and art forms High School Diploma. Preferred: Attention to detail in a multi-tasked environment Knowledge of ticket sales Experience in working in live entertainment operations Ticketmaster host system experience Experience in identifying counterfeit cash / ID’s.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.

Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.