Systems Engineer I

Socket.dev; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Paid vacation and holidays

Career advancement opportunities

Job summary

Lessen is seeking an experienced IT Server Administrator to configure, implement, and administer the organization’s server hardware, operating systems, applications and integrations. You will analyze complex problems, maintain security, and work with IT leadership to design scalable architectures across on-premises and enterprise environments.

The role emphasizes high reliability, incident response, and collaboration with cross-functional teams to support business operations and growth.

Qualifications

• Bachelor’s degree in a computer-related field or equivalent experience.
• Microsoft Certification or equivalent experience.
• 4+ years of IT experience supporting complex computer/system environments.
• 3-5 years on a helpdesk.
• 3-5 years’ experience with Ethernet network environment and peripherals.
• Experience with Cisco Unified Communications Solutions; Voice Over IP.
• Experience with VMware or Hyper-V virtualization.
• Windows Server 2008 R2 to 2016 and Exchange 2010 to 2016 or Office 365.
• Knowledge of disaster recovery concepts and customer service support monitoring tools.

Responsibilities

• Performs server configuration, implementation, maintenance and support in line with IT security and audit policies.
• Responsible for the integrity, resilience and security of assigned systems.
• Work with IT managers to plan, develop, design and strategize an architecture benefiting the organization.
• Assist in developing the technology architecture including hardware, software, networking, systems and support processes.
• Help troubleshoot system, network and voice hardware and software problems.
• Assist in management of Cisco UC solutions; VoIP, Call Manager, Voicemail, and Call Center.
• Assist in assessing new technologies appropriate to the company’s mission.
• Provide support for more technically complex issues escalated from Helpdesk.
• Configure, document, implement and troubleshoot Microsoft server OS, Email systems, SAN, backups and anti-virus/spam products.
• Provide after-hours support and on-site emergency response as needed.
• Troubleshoot server hardware OS and enterprise applications; maintain messaging and storage infrastructure.
• Collaborate on network concepts, structure and connectivity design.
• Assist with daily backup of server data and offsite storage administration.
• Foster a positive team environment and guide team dynamics.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects as needed.
• Some travel as needed.
• Other duties as assigned.

Skills

IT experience

Helpdesk experience

Ethernet networking

Cisco VOIP

Customer service

Network monitoring

Disaster recovery

Windows Server administration

Exchange/Office 365

Education

Bachelor’s degree in computer related field

Microsoft Certification

Tools

VMware

Hyper-V

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Responsible for the configuration, implementation, and administration of the organization’s server hardware, operating systems, applicationsand integrations. Analyzes and resolvescomplexproblems associated with server hardware and server application software. Detects, diagnoses, and reports problems on all hardware and software systems. Performs a wide variety ofcomplextasks in software/hardware maintenance and operational support. Performssupervisedliaison function between other Information Technology teams.Recognizedas an emergingSME with comprehensive knowledge and experienceand works underminimum tomoderatesupervision.

What You’ll Do:

• Performsserverconfiguration, implementation,maintenanceand support in line with IT security and audit policies
• Responsible for theintegrity,resilienceand security of assignedsystems
• Works closely with IT managers to plan, develop,designand strategize an architecture which will benefit theorganization as a whole.
• Assistin developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.
• Helpssuperiors withtrouble-shootingof system,network and voice hardware and software problems
• Mayassistin management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center
• Assistswithassessingnew technologieswhichmay beappropriate tothe mission of the company
• Helps and supportsanalystswithprocess and procedures within the IT department.
• Providessupport for moretechnically complex issuesand problemswhen escalated from Helpdesk
• Responsible for configuring, documenting,implementingand troubleshootingthe following software products:Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
• Responsible for providing after hours support andon-siteemergency responseasneeded
• Trouble-shooting server hardware operating systems and enterprise applications
• Administrationand maintenanceof serveroperating,messaging infrastructure andstorage area network
• Directly works with superiors in the design and project management of network concepts,structureand connectivity, as directed
• Assistswithdaily backup of server data files, media, and offsite storage administration
• Fosters a positive team environmentandassistssuperiors with the direction of team dynamics
• Ensures confidentiality of internal and external data
• Performs ad-hoc projectsas needed
• Some travel as needed
• Other duties as assigned

What You Need:

• Bachelor’s degree in computer related field or equivalent experience
• Microsoft Certification or equivalent experience
• 4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience
• 3-5 yearson a helpdesk
• 3-5years’ experience with
• Ethernet network environment and peripherals
• Cisco Unified Communications Solutions; Voice Over IP
• HP,IBMor Dell servers
• VMWare or Hyper-V
• Windows Server2008 R2to Windows Server2016
• Exchange 2010to Exchange 2016 or Office 365
• providing customer service supportnetwork monitoring tools
• Experience with disaster recovery and planning concepts

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.