Vendor Relations & Performance Manager

MTM, Inc; Lake Saint Louis (MO); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM is seeking a Vendor Account Manager to deliver high-level service to transportation providers in a hybrid Lake Saint Louis setting. You will own daily vendor interactions, resolve escalations, and drive performance improvements while coordinating with internal teams to ensure compliance and cost efficiency.

The role requires strong negotiation, data-driven problem solving, and meticulous attention to detail.

Qualifications

• High School diploma or GED; college degree or equivalent work experience.
• Minimum 2 years’ experience as an Account Manager or related role.
• 1-2 years’ operational experience.
• Must possess a valid driver’s license.
• Excellent time management and communication skills.
• Knowledge of transportation logistics.
• Ability to conduct inspections, audits, and corrective actions with professionalism.
• Ability to maintain confidentiality and demonstrate ownership.

Responsibilities

• Serve as the first point of contact for vendor service requests and escalations.
• Own the day-to-day vendor interaction and satisfaction.
• Coordinate and conduct provider performance evaluations.
• Conduct on-site vehicle inspections and provider audits for compliance.
• Deliver timely, accurate, and professional operational support to vendors within SLAs.
• Work with MTM and cross-functional teams to resolve TP issues.

Skills

Time management

Transportation logistics

Negotiation

Inspections & audits

Microsoft Office

Customer service

Communication

Confidentiality

Attention to detail

Education

High School diploma or GED

College degree or equivalent work experience

Tools

Microsoft Office

Job description

MTM is seeking a Vendor Account Manager to deliver high-level service to transportation providers in a hybrid Lake Saint Louis setting. You will own daily vendor interactions, resolve escalations, and drive performance improvements while coordinating with internal teams to ensure compliance and cost efficiency.

The role requires strong negotiation, data-driven problem solving, and meticulous attention to detail.