Vendor Relations, Manager

parts source

Charlotte (NC)

Hybrid

USD 100,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Salary incentives

Company equity

401k match

Health benefits

Job summary

PartsSource seeks a Manager, Vendor Relations to oversee interactions with external vendors and drive performance, quality, and value. The role emphasizes strategic partnerships, risk management, and revenue impact across the vendor lifecycle.

You will lead RFQs/RFPs, manage vendor onboarding, and collaborate with sales and operations to craft optimal vendor solutions while ensuring compliance and alignment with company values.

Qualifications

Experience managing both customer and supplier relationships.
Strong negotiation and conflict resolution skills.
Excellent analytical and organizational skills with attention to detail.

Responsibilities

Strategy: Innovate and identify service solutions in established and new markets.
Relations: Develop trusting relationships with vendors and act as primary contact.
Vendor Sourcing and Selection: Lead RFQs/RFPs and evaluate bids to build a leading vendor network.
Service Operations: Support onboarding/off-boarding and manage service delivery plans.
Risk Management: Assess and mitigate risks including compliance and financial stability.
Performance Management: Track vendor activities and report to leadership.
Contract Management: Develop and manage vendor contracts and renewals.

Skills

Negotiation skills

Conflict resolution

Vendor management

Analytical skills

Organizational skills

Communication

Problem solving

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Healthcare Management, or related field

Tools

Microsoft Office

Job description

Our Company

PartsSource is the leading technology and software platform for managing mission‑critical healthcare equipment. Trusted by over 5,000 U.S. hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services, and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

About the Job Opportunity

The Manager, Vendor Relations is responsible for overseeing all aspects of the organization’s interactions with external vendors and suppliers, creating mutually beneficial relationships that drive performance, quality, and value. Service is personal - our vendor network represents our technicians, engineers, and team members in the field. This role requires a strategic, high‑touch approach combined with strong performance oversight of our vendor partners.

What You’ll Do

Strategy:

Innovate and identify service solutions in both established and new markets.
Support cost‑saving initiatives and value‑creation opportunities through vendor partnerships.
Collaborate with internal stakeholders to understand business needs and identify vendor solutions that meet those requirements and customer expectations.
Ensure vendors align with the organization’s values, ethics, and sustainability goals.

Relations:

Develop trusting, lasting, and mutually beneficial relationships with vendors of all sizes.
Act as the primary point of contact for vendor communication, performance management, and continuous improvement.

Vendor Sourcing and Selection:

Lead the vendor selection process, including RFQs and RFPs, and evaluate vendor bids, building out a readily available, industry‑leading vendor network.
Collaborate with sales and operations to create optimal vendor solutions and actively manage them through the contract lifecycle.
Ensure a competitive and fair selection process that balances cost, quality, and capability.
Continuously expand, adjust, and evolve our vendor network.

Service Operations:

Support vendor onboarding and off‑boarding activities in alignment with standard operating procedures.
Collaborate with Service Operations to create and actively manage service delivery plans for each customer account.

Risk Management:

Assess and mitigate risks related to vendor activities, including compliance, financial stability, and operational reliability.
Maintain up‑to‑date records of vendor certifications, insurance, and regulatory compliance.

Performance Management:

Maintain accurate records of vendor activities, performance metrics, and financial transactions.
Provide regular reports to senior management on vendor performance, cost analysis, and relationship health.
Create a system that holds vendors accountable for performance and recognizes strong performances.

Contract Management:

Develop, review, and manage vendor contracts to ensure clarity, enforceability, and adherence to agreed terms.
Oversee contract renewals and amendments in alignment with organizational goals.

What You’ll Bring

Experience managing both customer and supplier relationships, including the development of operational strategies (preferred OEM or ISO).
Strong negotiation and conflict resolution skills.
Excellent analytical and organizational skills with attention to detail.
Knowledge of contract law, compliance requirements, and vendor performance evaluation.
Exceptional communication and interpersonal skills.
Ability to navigate challenging and emotionally driven customer situations.
Ability to use a programmatic approach to define problems, evaluate facts, and draw actionable conclusions.
Ability to see the big picture while handling day‑to‑day improvements and focusing on growth.
Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, OneNote, and Outlook.
Strong customer service, organizational, and time‑management skills, with the ability to prioritize.
Adaptable to change, able to multi‑task, and functions well individually or in a team environment.
Creative and highly motivated.
Ability to work independently on projects while being a valuable member of the overall team.
Leadership in meetings involving multiple departments and comfortable presenting ideas, solutions, and information to management.

Your Background

Bachelor’s degree in Business Administration, Supply Chain Management, Healthcare Management, or related field.
Proven experience in vendor management, procurement, sales, or supply‑chain roles, with demonstrated success managing both customer and supplier relationships.
Strong communication, interpersonal, and negotiation skills.
Exceptional analytical and organizational skills with attention to detail and a programmatic approach to problem solving.
Excellent communication and interpersonal skills; comfortable presenting ideas, solutions, and performance data to management and cross‑functional teams.
Proficiency in Microsoft Office Suite including PowerPoint, Word, Excel, OneNote, and Outlook.

Preferred

Experience managing OEM or ISO service vendor relationships, including operational strategies and performance frameworks.
Familiarity with vendor management platforms, CRM tools, or supply‑chain systems in a healthcare services context.
Knowledge of contracts, compliance requirements, and vendor performance evaluation methodologies.

Education and Experience

Bachelor’s degree in Business Administration, Supply Chain Management, Healthcare Management, or related field.
Proven experience in vendor management, sales, procurement, or supply‑chain roles.
Ability to travel 35% throughout the U.S.

Who We Want to Meet

Act Like an Owner – You take the initiative and are focused on seeing commitments all the way through to completion.
Serve with Purpose – You are purpose driven and committed to understanding the challenges our customers face.
Adapt to Thrive – You are open to new ideas, embrace change, and learn from new experiences.
Collaborate to Win – You communicate effectively across your team to deliver on shared goals.
Challenge the Status Quo – You are a creative problem solver and focused on making timely decisions with the data and information available to you.

Benefits & Perks

Competitive compensation package with salary, incentives, company equity, and comprehensive benefits (401k match, health, college debt reduction).
Career and professional development through training, coaching, and new experiences.
Hybrid culture with new and beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission‑critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to maintain equipment effectively and efficiently. PartsSource employs over 700 employees nationwide committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.