Vendor Performance Specialist

Cushman & Wakefield; Creve Coeur (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Retirement plan

Job summary

Cushman & Wakefield is seeking a Vendor Performance Specialist in Missouri to ensure timely and accurate completion of PM and reactive work orders by third-party vendors. You will be the primary contact for vendors after work completion, collecting and validating all required documentation before SLA deadlines.

The role emphasizes attention to detail, organization, and strong communication across multiple systems to support vendor performance and compliance.

Qualifications

• Associate's degree or equivalent work experience preferred.
• 2+ years of experience in vendor management, facilities management, service operations, work order administration, compliance, or related fields.
• Experience with service providers, contractors, or maintenance vendors preferred.
• Proficiency in Microsoft Excel.

Responsibilities

• Vendor follow-up and work order management to close out tasks within SLA.
• Review documentation for completeness and compliance before closure of work orders.
• Track vendor responsiveness and documentation quality for performance monitoring.
• Maintain and update status reports and systems with accurate data.

Skills

Vendor management

Communication

Excel proficiency

CMS/ERP systems

Education

Associate's degree or equivalent

Tools

CMMS

ERP systems

Work order systems

Job description

Job Description Summary

The Vendor Performance Specialist is responsible for ensuring the timely and accurate completion of preventative maintenance and reactive service work orders by third-party vendors. This role serves as the primary point of contact for vendors following work completion, ensuring all required documentation is collected, validated, and submitted before service level agreement (SLA) deadlines. The ideal candidate is highly detail-oriented, organized, comfortable navigating multiple systems, and possesses exceptional communication skills.

Job Title

Vendor Performance Specialist

Job Description Summary

The Vendor Performance Specialist is responsible for ensuring the timely and accurate completion of preventative maintenance and reactive service work orders by third-party vendors. This role serves as the primary point of contact for vendors following work completion, ensuring all required documentation is collected, validated, and submitted before service level agreement (SLA) deadlines. The ideal candidate is highly detail-oriented, organized, comfortable navigating multiple systems, and possesses exceptional communication skills.

Job Description

Key Responsibilities

Vendor Follow-Up & Work Order Management

• Proactively engage with vendors upon completion of preventative maintenance and reactive work orders.
• Monitor assigned work orders to ensure all required closeout activities are completed within established SLA requirements.
• Follow up with vendors regarding missing documentation, invoices, service reports, photos, completion forms, permits, and other required records.
• Maintain consistent communication with vendors to facilitate timely issue resolution and work order closure.
• Escalate aging work orders, documentation deficiencies, and compliance concerns as needed.

Documentation & Compliance

• Review submitted documentation for completeness, accuracy, and compliance with company standards and contractual requirements.
• Verify that all closeout requirements have been satisfied prior to approving work orders for closure.
• Ensure documentation is properly recorded and stored within applicable systems.
• Identify trends related to incomplete submissions and partner with vendors to improve compliance performance.
• Support audit requests by maintaining accurate and accessible records.

Performance Monitoring

• Track vendor responsiveness, documentation quality, and adherence to established service level agreements.
• Assist in identifying recurring performance issues and opportunities for process improvements.
• Maintain reporting and tracking tools to support operational visibility and vendor accountability.
• Collaborate with internal stakeholders to address service delivery issues and improve vendor performance.

Systems & Data Management

• Utilize multiple software platforms to monitor work order status, document collection, vendor communication, and reporting activities.
• Accurately update work order records and system notes.
• Generate and maintain performance reports and status updates for internal teams.
• Ensure data integrity across all systems used for vendor management and work order administration.

Required Qualifications

• Associate's degree or equivalent work experience preferred.
• 2+ years of experience in vendor management, facilities management, service operations, work order administration, compliance, or related fields.
• Experience working with service providers, contractors, or maintenance vendors preferred.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience working in CMMS, facilities management, ERP, or work order management systems preferred.

Key Competencies

• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to manage a high volume of work orders simultaneously.
• Excellent verbal and written communication skills.
• Strong follow-up and problem-solving abilities.
• Ability to work independently while collaborating across multiple teams.
• Comfortable navigating multiple systems and databases.
• Customer service mindset with a focus on accountability and results.
• Ability to prioritize work in a deadline-driven environment.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $22.10 - $26.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”