Vendor Operations Manager

Google; Boulder (CO); On-site; USD 129,000 - 187,000; Full time

Job summary

Google is seeking a Vendor Operations Manager to bridge internal teams and global partners, shaping vendor relationships into long-term alliances with strong AI and data-informed decision making.

The role drives the transition from legacy processes to tech-forward operations, leads quarterly and weekly reviews, and manages budgets, SOWs, and invoicing to optimize cost and efficiency. Locations include Boulder, CO and Atlanta, GA, with flexible working options where available.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in operations, business management, or vendor management.

Responsibilities

• Be a primary bridge between internal teams and global partners, evolving vendor relationships into alliances focused on long-term health and AI technical proficiency.
• Lead the transition from legacy manual processes to tech-forward operations, driving the end-to-end rollout of Generative AI, LLM-powered tools, and automated workflows across the supply chain.
• Lead structured business reviews (weekly, monthly, quarterly) and leverage AI-enhanced analytics to monitor SLAs, quality scores, and on-time delivery.
• Partner cross-functionally with Content Strategy and Program Management to modernize intake and scoping for high-volume global scalability.
• Oversee the full financial life cycle including budget forecasting, SOW management, and invoice reconciliation to optimize costs through automation and efficiency gains.

Skills

Vendor management

Content strategy

Production operations

Multimedia operations

Stakeholder management

Project management

Decision making

Education

Bachelor's degree or equivalent practical experience

Tools

Business intelligence tools

Job description

Vendor Operations Manager

Locations: Boulder, CO, USA; Atlanta, GA, USA.

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

The application window will be open until at least May 21, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in operations, business management, or vendor management.

Preferred qualifications:

• Experience in vendor management, content strategy, production, or multimedia operations.
• Experience in managing operations, with the ability to lead planning and make high-stakes decisions in a changing, evolving environment.
• Excellent communication and stakeholder management skills, with an ability to influence cross-functional partners and drive a culture of continuous improvement.
• Excellent thinking and structured problem-solving abilities, utilizing project management tools to streamline workflows and resolve operational bottlenecks effectively.
• Excellent investigative skills with proficiency in business intelligence platform or similar data analysis tools to monitor quality assurance and translate datasets into actionable insights.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $129,000-$187,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Be a primary bridge between internal teams and global partners, evolving traditional vendor relationships into alliances focused on long-term health and AI technical proficiency.
• Lead the transition from legacy manual processes to tech-forward operations, driving the end-to-end rollout of Generative AI, LLM-powered tools, and automated workflows across the supply chain.
• Lead structured business reviews (weekly business review (WBRs)/monthly business review (MBRs) quaterly business review (QBRs) and leverage AI-enhanced analytics to monitor service level agreement (SLAs), quality scores (service quality evaluation (SQE)), and on-time delivery (vOTD).
• Partner cross-functionally with Content Strategy and Program Management to modernize intake and scoping, ensuring the content ecosystem is built for high-volume global scalability.
• Oversee the full financial life cycle including budget forecasting, statement of work (SOW) management, and invoice reconciliation to ensure cost optimization through automation and efficiency gains.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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