Vendor Manager

Blue Cross NC; United States; Hybrid; USD 74,000 - 118,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Career development

401k match

Job summary

Blue Cross NC is seeking a Vendor Manager to oversee the pharmacy division’s vendor partnerships, onboarding, performance reporting, and issue resolution. The role will ensure outsourced relationships deliver value aligned with contract terms and business goals.

You will act as the liaison between business leads, vendors, and internal teams, monitor service levels, analyze performance data, and support contract negotiations to drive continuous improvement and value realization.

Qualifications

• Bachelor's degree or advanced degree required.
• 3+ years of related field experience; 5+ years if no degree.

Responsibilities

• Manage day-to-day relationship between business and vendor(s) to ensure delivery of outsourced services.
• Primary liaison between vendor and business stakeholders to provide performance metrics updates and remediate escalations.
• Facilitate vendor onboarding with communications, site visits and training to transition processes.
• Define evolving service needs with business leads and work with vendors to improve capabilities.
• Analyze performance data to identify gaps and drive improvements through training or interventions.
• Review vendor work for quality and manage service improvement plans.
• Contribute inputs to vendor contract negotiations to align with business strategy.

Skills

Vendor management experience

Stakeholder liaison

Analytical thinking

Education

Bachelor's degree

Advanced degree

Job description

Job Description

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division’s vendor management portfolio by implementing and managing value-driven vendor partnerships. This role will ensure smaller and/or less complex outsourced relationships deliver the expected value through effective onboarding, business process alignment, operational performance reporting, and issue resolution support. The Vendor Manager will serve as a liaison between business leads, vendors, and internal teams; provide input on vendor contracts; monitor performance; and manage service improvement plans to help ensure services and business outcomes are delivered as defined by the contract.

What You’ll Do

• Manage day-to-day relationship between business and vendor(s) to ensure seamless and effective delivery of outsourced services.
• Primary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, manage capacity and demand, and remediate escalations as needed.
• Facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on program/product/operational details and successfully transition business processes and/or operations.
• Partner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.
• Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.
• Review vendor work for quality issues and manage service improvement plans.
• Provides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.
• Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.

What You Bring

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.

Bonus Points

• Pharmacy, PBM, specialty pharmacy, prescription benefits, formulary, claims, medication management, or healthcare vendor experience - Highly Preferred
• Direct vendor management, supplier management, service delivery, account management, provider relations, or external partner ownership -Highly Preferred
• KPI, scorecard, dashboard, reporting, or performance management experience
• Experience holding external organizations accountable for performance, service levels, quality, or contract commitments.
• Knowledge of vendor governance practices, service level agreements (SLAs), corrective action plans (CAPs), and performance improvement methodologies.
• Experience identifying root causes, resolving complex operational issues, and implementing sustainable process improvements.
• Exposure to audits, compliance programs, regulatory requirements, or other highly regulated business environments.
• Strong analytical skills with the ability to translate data into actionable insights and recommendations for business leaders.
• Demonstrated success leading cross-functional initiatives and influencing stakeholders across multiple business areas.
• Experience supporting vendor implementations, operational transitions, or service delivery enhancements.

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community.
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that’s flexible, connected, and future focused. In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

• Based on annual corporate goal achievement and individual performance.

$73,698.00 - $117,917.00