Vendor Manager

Blue Cross and Blue Shield of North Carolina; Des Moines (IA); Hybrid; USD 74,000 - 118,000; Full time

Benefits offered by this job

Healthcare coverage

Parental leave

Tuition reimbursement

401k match

Career development

Paid time off

Job summary

Blue Cross NC seeks a Vendor Manager to drive the pharmacy division's vendor partnerships, ensuring onboarding, operational performance, and contract-aligned outcomes.

The role requires 3+ years in the field (5+ without a degree) and involves coordinating with internal teams and vendors to deliver value and continuous improvement.

Qualifications

• Bachelor's degree or advanced degree required.
• 3+ years of experience in related field; 5+ years if no degree.

Responsibilities

• Manage day-to-day relationship between business and vendor(s) to ensure delivery of outsourced services.
• Act as primary liaison between vendor and business stakeholders; provide performance metrics and manage escalations.
• Facilitate vendor onboarding with clear communication, site visits and training to transition processes.
• Define business requirements with stakeholders and work with vendors to improve capabilities.
• Analyze performance data to identify gaps and drive process improvements and training.

Skills

Vendor management

Stakeholder management

Data analysis

KPI and dashboards

Contract negotiations

Communication

Education

Bachelor's degree

Advanced degree

Job description

Job Description

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. This role will ensure smaller and/or less complex outsourced relationships deliver the expected value through effective onboarding, business process alignment, operational performance reporting, and issue resolution support. The Vendor Manager will serve as a liaison between business leads, vendors, and internal teams; provide input on vendor contracts; monitor performance; and manage service improvement plans to help ensure services and business outcomes are delivered as defined by the contract.

What You'll Do

• Manage day-to-day relationship between business and vendor(s) to ensure seamless and effective delivery of outsourced services.

• Primary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, manage capacity and demand, and remediate escalations as needed.

• Facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on program/product/operational details and successfully transition business processes and/or operations.

• Partner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.

• Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.

• Review vendor work for quality issues and manage service improvement plans.

• Provides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.

• Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.

What You Bring

• Bachelor's degree or advanced degree (where required)

• 3+ years of experience in related field.

• In lieu of degree, 5+ years of experience in related field.

Bonus Points

• Pharmacy, PBM, specialty pharmacy, prescription benefits, formulary, claims, medication management, or healthcare vendor experience - Highly Preferred

• Direct vendor management, supplier management, service delivery, account management, provider relations, or external partner ownership -Highly Preferred

• KPI, scorecard, dashboard, reporting, or performance management experience

• Experience holding external organizations accountable for performance, service levels, quality, or contract commitments.

• Knowledge of vendor governance practices, service level agreements (SLAs), corrective action plans (CAPs), and performance improvement methodologies.

• Experience identifying root causes, resolving complex operational issues, and implementing sustainable process improvements.

• Exposure to audits, compliance programs, regulatory requirements, or other highly regulated business environments.

• Strong analytical skills with the ability to translate data into actionable insights and recommendations for business leaders.

• Demonstrated success leading cross-functional initiatives and influencing stakeholders across multiple business areas.

• Experience supporting vendor implementations, operational transitions, or service delivery enhancements.

What You'll Get

• The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community.

• Work-life balance, flexibility, and the autonomy to dogreat work

• Medical, dental, and vision coverage along withnumeroushealth and wellness programs.

• Parental leave and support plus adoption and surrogacyassistance

• Career development programs and tuition reimbursement for continued education

• 401k match including an annual company contribution

• Learn more

WhereYou'llWork

Our Hybrid Flex approach is builton presencewith a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplacethat'sflexible, connected, and future focused.

In a Hybrid-Flex role,you'llwork in the office at least two days a week for collaboration and connection. In a Remote Flex role,you'llwork virtually, with a few in-office visits each year formeaningfulmoments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in anystateslistedonthis job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$73,698.00 - $117,917.00

Skills